Relationship Executive
Ernest Logistics Corporation
- Navotas, Philippines3rd Floor Melandrea Virgo Drive Northbay Boulevard South, North Bay Boulevard South, Navotas, Metro Manila, PhilippinesNavotasMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 7 years ago
2017-09-14T16:15:06.649210+00:00Job closed.
Job Description
- Conducts Monthly Business Reviews with customers’ Key Decision Makers.
- Ensures the effective execution of the following key activities of Customer Relations:
- Receives Inbound Sales Queries through email, phone call, website, social media messaging and other applicable means and ensures that these information are transmitted into the Sales Pipeline for the Sales Department’s reference within standard timeframes.
- Receives customer booking and ensures adherence to Booking Processing standards and procedures, converts customer volume to capacity terms and verifies against Capacity Forecast prior to commitment and accurately determines and confirms the reckoning point of the delivery of the services and at the same time, ensures timely information is provided to Operations in the event of Customer cancellations.
- Ensures that accepted bookings do not include those that are not within the scope of the Company, and those that are considered prohibited.
- Updates Shipment Status Report on designated times within every working day and provides timely and accurate information on shipment status when inquired.
- Ensures efficient and effective work up Problematic Shipments following standard procedures.
- Handles customer complaints efficiently, effectively, and proactively coordinates effective resolution.
- Other duties that may be assigned from time-to-time.
Minimum Qualifications
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Graduate of any 4-year course, preferably a Business course.
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2 years of experience in the related field is required.
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Knowledgeable of the following:
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MS Office applications
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Cloud-based applications
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Productivity suites such as Google Apps, Dropbox and the like.
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Good moral character.
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Hardworking.
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A team player.
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Can work with minimal to no supervision.
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- 3rd Floor Melandrea Virgo Drive Northbay Boulevard South, North Bay Boulevard South, Navotas, Metro Manila, Philippines
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About Ernest Logistics Corporation
In April 24th 2009, a sole proprietor business was registered under the Department of Industry (DTI) to cater to corporate clients requiring commercial transport of goods or haulage / trucking solutions from Manila to any point in Luzon. It took VISION and DETERMINATION, for its founder who at that time was only 21 years old to establish his small business under the trade name, ERNEST LOGISTICS SERVICE.
Difficulties during the start-up period of the small business were evident but the young entrepreneur only showed optimism and relentless determination. His idea was to provide simple, effective, and innovative transportation solutions guided by his own personal values of excellence and to create solid partnerships and business relations. In the very same year, hard work had finally paid-off and in October of 2009, the small business launched its core business, its freight management solutions that catered to corporate clients requiring transportation to Luzon, Visayas and Mindanao.
In March 15, 2012 the sole proprietor business registered under the Securities and Exchange Commission (SEC) and was incorporated to what it is now today as Ernest Logistics Corporation.