CommPeak Limited
CommPeak Limited

Escalation Engineer  

CommPeak Limited

  • Pasig, Philippines
    Pasig, Metro Manila, Philippines
    Metro Manila
  • Full timeFULL_TIME

Expired a month ago

Job closed.

Job Description


  • Provide expert technical support for all CommPeak services such as VoIP, DID and PBX (24/7/365 environment)
  • Responsible for investigating, analyzing, troubleshooting and resolving escalated incidents and requests from end users
  • Primarily responsible for reactive and proactive monitoring and responding to all business and infrastructure events, alarms and alerts
  • Primary point of contact of third party service providers who will be contacted for interconnections, issues, outages and troubleshooting
  • Oversee general or global issues and ensure awareness among all relevant departments and key stakeholders
  • Train and mentor other team members

Minimum Qualifications


  • Experience with VoIP implementation and support, specific configuration of SIP Endpoints, and troubleshooting SIP telephony challenges
  • 2+ years experience working in a global technical or support role within telecommunications, data network, or application server environment
  • Demonstrated understanding of network topologies, Linux server-client environments, and telecommunication environments with a focus on SIP
  • Strong understanding of packet analysis and packet capture utilities
  • Ability to execute responsibilities with a high sense of urgency and a willingness to drive issues forward within established processes
  • Excellent professional written and verbal communication skills
  • Willing to work in a Hybrid work set-up
  • Amenable to work in shifting schedules

What We Offer:

  • Learning Culture - access to Online Learning Management System
  • Hybrid work set up with company-provided equipment
  • Internet allowance
  • Private health insurance plus 1 dependent
  • Reimbursable medicine and psychiatric/psychological consultations
  • Monthly employee engagement activity
  • Regular Incentives

Perks and Benefits

  • Special Leave Benefits for WomenSpecial Leave Benefits for Women
  • Single Parent LeaveSingle Parent Leave
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Performance BonusPerformance Bonus
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans

Required Skills

  • Email Support
  • Chat Support
  • Customer Service
  • Technical Support
  • Communication Skills

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
IT and Software
Educational Requirement
Graduated from high school
Recruiter response to application
Office Address
Pasig, Metro Manila, Philippines
2 openings

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About CommPeak Limited

CommPeak, a leading call center solutions provider, makes cloud-based communication easier and more affordable, empowering people with superior quality products. Our solutions, including A-Z VoIP termination, predictive Dialer, Cloud PBX, and more, enable companies to create customized solutions based on unique business models. The CommPeak team continuously strives to bring the most innovative, user-friendly tools to the market

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