

Escalation Engineer
CommPeak Limited
- Pasig, PhilippinesPasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired a month ago
2023-04-29T16:00:00+00:00Job closed.
Job Description
Responsibilities:
- Provide expert technical support for all CommPeak services such as VoIP, DID and PBX (24/7/365 environment)
- Responsible for investigating, analyzing, troubleshooting and resolving escalated incidents and requests from end users
- Primarily responsible for reactive and proactive monitoring and responding to all business and infrastructure events, alarms and alerts
- Primary point of contact of third party service providers who will be contacted for interconnections, issues, outages and troubleshooting
- Oversee general or global issues and ensure awareness among all relevant departments and key stakeholders
- Train and mentor other team members
Minimum Qualifications
Requirements:
- Experience with VoIP implementation and support, specific configuration of SIP Endpoints, and troubleshooting SIP telephony challenges
- 2+ years experience working in a global technical or support role within telecommunications, data network, or application server environment
- Demonstrated understanding of network topologies, Linux server-client environments, and telecommunication environments with a focus on SIP
- Strong understanding of packet analysis and packet capture utilities
- Ability to execute responsibilities with a high sense of urgency and a willingness to drive issues forward within established processes
- Excellent professional written and verbal communication skills
- Willing to work in a Hybrid work set-up
- Amenable to work in shifting schedules
What We Offer:
- Learning Culture - access to Online Learning Management System
- Hybrid work set up with company-provided equipment
- Internet allowance
- Private health insurance plus 1 dependent
- Reimbursable medicine and psychiatric/psychological consultations
- Monthly employee engagement activity
- Regular Incentives
Perks and Benefits
Special Leave Benefits for Women
Single Parent Leave
Medical / Health Insurance
Paid Sick Leave
Performance Bonus
Paid Bereavement/Family Leave
Paid Holidays
Paid Vacation Leave
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Required Skills
- Email Support
- Chat Support
- Customer Service
- Technical Support
- Communication Skills
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Graduated from high school
- Recruiter response to application
- Always
- Office Address
- Pasig, Metro Manila, Philippines
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About CommPeak Limited
CommPeak, a leading call center solutions provider, makes cloud-based communication easier and more affordable, empowering people with superior quality products. Our solutions, including A-Z VoIP termination, predictive Dialer, Cloud PBX, and more, enable companies to create customized solutions based on unique business models. The CommPeak team continuously strives to bring the most innovative, user-friendly tools to the market