Technical Support Engineer
CommPeak Limited
- Pasig, PhilippinesPasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired a month ago
2023-04-29T16:00:00+00:00Job closed.
Job Description
Responsibilities:
- Provide technical support for all CommPeak services such as VoIP, DID, PBX and Dialer (24/7/365 environment)
- Perform the first level of troubleshooting and resolution of incidents through proper investigation, data gathering, identification, and application of workarounds or solutions
- Deliver support services to end-users via ticketing system and chat
- Assist in the monitoring of business and infrastructure alerts. Ensure proper escalation and coordination of monitored events or incidents
- Perform routine health checks over and above automated monitoring to ensure the quickest detection time for service affecting issues
Minimum Qualifications
Requirements:
- 1+ years of relevant experience: Technical Support, Service Desk or IT
- Must have experience working in a BPO industry in an international client facing role
- Willing to work in a Hybrid work set-up and work in shifting schedules
- Excellent customer service and problem solving skills
- Above average communication skills both written and verbal
What We Offer:
- Great career growth opportunity to develop within the Company
- Learning culture- We invest greatly in learning and developing professional and personal skills
- Working in a truly international team on truly international and multi-regional projects
- Hybrid work set-up
- Internet allowance during Work From Home
- Private health insurance plus 1 dependent
- Reimbursable medicine and psychiatric/psychological consultations
- Monthly Engagement Activity
- Customer Satisfaction Incentive
Perks and Benefits
Special Leave Benefits for Women
Single Parent Leave
Paid Holidays
Medical / Health Insurance
Paid Sick Leave
Performance Bonus
Paid Bereavement/Family Leave
Life Insurance
Paid Vacation Leave
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Required Skills
- Email Support
- Chat Support
- Customer Service
- Critical Thinking
- Technical Support
- Communication Skills
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Graduated from high school
- Recruiter response to application
- Always
- Office Address
- Pasig, Metro Manila, Philippines
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About CommPeak Limited
CommPeak, a leading call center solutions provider, makes cloud-based communication easier and more affordable, empowering people with superior quality products. Our solutions, including A-Z VoIP termination, predictive Dialer, Cloud PBX, and more, enable companies to create customized solutions based on unique business models. The CommPeak team continuously strives to bring the most innovative, user-friendly tools to the market