Our number 1 priority is your customer. We know only TOTAL customer satisfaction will satisfy you, that is why our methodology is built around that goal. For every campaign, we have a full dedicated staff like managers who oversee the campaign, quality assurance analysts who listen to all recorded conversations and key logger analysts who monitor all keyboard activity by the agents. One Contact Center is a full service offshore outsourcing solution provider and our office is located at Van Nuys, CA & our self owned and operated delivery center located at Ortigas, Manila, Philippines. We currently employ over 200+ staff. All our staff works from our central office at Ortigas, Manila, Philippines which has 100% secure setup and every employee activity is monitored to ensure confidentiality of our client’s information and data. We have been operating since 2000, ever since the offshore industry started in the Philippines!