DBDOYC, Inc.
DBDOYC, Inc.

Driver Quality Assurance Supervisor  

DBDOYC, Inc.

 
  • Makati, Philippines
    2308 Chino Roces Ave, Makati, 1232 Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 7 years ago

2017-09-14T16:00:00+00:00
Job closed.

Job Description

Responsibilties

Manage the behavior of both bikers and pasengers in the system (though mainly the former), to make sure that we run a platform that's beneficial for everyone. You will be managing a team dealing with biker re-education, re-training, and all issues related to biker or passenger fraud.

This means:

  • Regular Biker Reviews. You will utilize a combination of collated passenger reviews, surveys, and in-field audits to understand which bikers are performing subpar and need interventions.
  • Fraud and Gaming Analysis. While many aspects of fraud detection are automated, you will encounter numerous edge cases (for both bikers and passengers) where algorithms are insufficient in distinguishing fraud from an inncoent mistake. It is your job to investigate further, and make the appropriate call on the situation.
  • Biker Retraining. Whether due to providing subpar customer service or fraud, it is your team's job to reeducate, retrain, and track the progress of errant drivers.
  • Training Audits. You will work directly with the training team to make sure that the training modules remain up-to-date, relevant, and effective.
  • Manage long-term outcomes. It is your job to regularly track and manage the pool of bikers. Over the long-term we expect you to bring down the number of cases relative to our size.

Measures of Success:

Business growth

  • A clearly-defined framework for managing biker quality.
  • Design projects as needed that address important biker quality-related issues
  • Setup clear processes for managing passenger fraud and suspension cases.

Minimum Qualifications

  • Analytical. You not only are able to analyze the patterns and details that indicate errant behavior or fraud, but you can also take a step back and figure out how your team's tasks could be optimized to further reduce turnaround times.
  • Process-oriented. You have a knack for organizing ad hoc work stream into repeatable and scalable processes.
  • Data-driven. You use numbers to set the direction of your team, and you're not afraid to use those to hold your performance accountable. As a minium, you should be comfortable with spreadsheets like Excel or Google sheets to crunch numbers.
  • Experience and interest in training. You like making sure others develop professionally, and that they perform as their best selves.
  • Experience and interest in fraud. You're someone who can sniff out suspicious behavior, particularly from people who are trying to game the system.

Perks and Benefits

  • FlexitimeFlexitime
  • Paid Vacation LeavePaid Vacation Leave
  • Paid Sick LeavePaid Sick Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Life InsuranceLife Insurance
  • Medical / Health InsuranceMedical / Health Insurance
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans
  • Transportation AllowancesTransportation Allowances
  • Performance BonusPerformance Bonus

Required Skills

  • Training Facilitation
  • Project Management
  • People Management
  • Customer Service
  • Process Improvement
  • Data Analysis

Preferred Courses

  • Business Administration [Business Management]
  • Business Economics

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Education and Training
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
2308 Chino Roces Ave, Makati, 1232 Metro Manila, Philippines
Industry
IT and Software
Vacancy
1 opening
Website
http://www.angkas.com/

Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.

About DBDOYC, Inc.

Angkas is an on-demand motorbike-hailing app that allows people to bypass traffic. We're a fast growing company with a lot of crazy, exciting work to be done.

What is it like working at Angkas?

  • Brilliant people. You’ll be surrounded by smart, creative people who have a sense of humor and know how to get things done.
  • Shape your career. You’ll have the latitude to work on the things that you’re curious about, and make your mark. In the process, you’ll gain solid experience and transferable skills.
  • No bureaucracy. Decide fast, execute faster.
  • Revolutionize the commute. With Metro Manila’s crazy car congestion problem, the motorbike is a disruptive solution that can do what cars cannot: beat traffic. You can be a part of it as it happens.
  • Scale. We aren’t some fly-by-night start-up. We’re out to upend the transportation landscape, and we have the resources to do it.

People also applied to

  1. Home

Other Recommended Jobs

Apply jobs in

Job Categories:

Related to your search: