Service Delivery Management Officer
Data Analytics Ventures Inc. (DAVI)
- Pasig, Philippines30F, ADB Avenue corner Poveda Street, Ortigas Center, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- Full timeFULL_TIME
Job Description
The Service Delivery Management Officer ensures Service Support and Service Delivery processes are in place to meet business needs. Ensures delivery of a high-quality service to end users. The role may perform technical tasks such as troubleshooting technical issues and may perform administrative tasks such as inventory checking.
Responsibilities:
- Managing and monitoring all infrastructure and system installations, including configurations, testing, and maintenance
- Implementing and maintaining backups, security, and redundancy strategies
- Identifying potential issues and integrate possible solutions
- Enabling faster and smarter business processes and implement analytics for meaningful
- Communicating with stakeholders and engaging with upper management regularly with reports on project status, activities, and achievements
- Using expert-level administration and optimization of hosts and servers to ensure high availability and appropriate resource management
- Standardizing processes and monitoring of projects
- Vendor Management
Minimum Qualifications
- Graduate of Bachelor's degree in Information Technology, Computer Science, Computer Engineering, and other related courses
- With at least 3 years of relevant experience in Service Delivery Management role
- Has ITIL awareness on incident, problem, and change management
- Has Service Desk and Vendor Management experience
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Experience with or knowledge of programming languages and operating systems; current equipment and technologies, enterprise backup and recovery procedures, system performance-monitoring tools, active directories, virtualization, HTTP traffic, content delivery, and caching
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Experience in project management, application design and integration, and cloud computing (specifically Microsoft Azure)
Perks and Benefits
- Work from Home
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Robinsons Cyberscape Gamma, Ruby and Topaz Roads, Ortigas Center, Pasig City