Kiosk Field Service Ops Team Lead
Digital Bank
- Pasig, PhilippinesADB Avenue corner Poveda Street, Ortigas Center, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
Field Operations:
- Ensures site requirements are understood and prepared prior field work
- Trains technicians on current process & process changes
- Conducts full on-site installation process for kiosks
- Diagnoses and fully resolves issues on-site - including actual resolution and internal coordination.
- Ensures consumable inventory in kiosk meets demand.
- Conducts scheduled on-site maintenance.
Control Tower Operations:
- Conducts remote monitoring, machine testing, and troubleshooting
- Assists in software update deployment.
- Ensures operational KPIs and SLAs are met.
Procurement & Asset Management:
- Procures necessary materials to ensure technicians are prepared for kiosk installation, maintenance, and stock upkeep activities.
Logistics:
- Monitor and aligns with internal and third-party teams to ensure machines, parts, and consumables are deployed to the target locations within schedules
Resource Management:
- Schedules corresponding field work to technicians
- Maintain and update deployment processes to ensure resourcing requirements are met
- People Management:
- Manages a team of technicians on a day-to-day basis and acts as the point of escalation for the field technicians
Minimum Qualifications
- 3+ years experience working in similar role.
- Background in Telecommunications, Financial Services, Media Services, and related industries preferred.
- Experience working in a supervisory capacity – requirements planning, scheduling, resource management, training, and/or people management.
- Experience working with networking, machinery, and/or software.
Preferred:
- Willing to travel.
- Amenable to flexible work schedule.
- Has a driver’s license and possesses own vehicle.
Core Competencies:
- Good analytical skills. Knows how to perform root-cause analysis.
- Detail-oriented and organized – experience with planning and tracking.
- Good communication skills. Knows how to coordinate with various parties, specifically explain issues, symptoms, and recommend resolutions.
- Good spatial skills preferred. Geographic knowledge of the Philippines.
- Familiarity with Microsoft Office.
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- ADB Avenue corner Poveda Street, Ortigas Center
- Vacancy
- 1 opening
About Digital Bank
A joint venture of a leading conglomerate in the Philippines and a small, but agile and innovative South African business that is executing a plan to enter and disrupt the Philippine banking market. We will do this through a combination of innovative technology platforms, simple transparent and relevant customer offers, unique and differentiated partnerships and a distinctive focus on digital banking.
We are breaking down barriers to participation in the formal financial system - meeting the needs of retail and SME banking customers. As a values-led organization, we live by accountability, collaboration, integrity, service and excellence and our vibrant leaders are approachable, energized and open to create an inspiring place where people thrive, and talent excel.