Data Analytics Ventures Inc. (DAVI)
Data Analytics Ventures Inc. (DAVI)

Subject Matter Expert  

Data Analytics Ventures Inc. (DAVI)

 
  • Pasig, Philippines
    ADB Avenue corner Poveda Street, Ortigas Center, Pasig, Metro Manila, Philippines
    Pasig
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 5 years ago

2019-09-19T16:00:00+00:00
Job closed.

Job Description

  • Responsible in operations and back office related activities including but is not limited to data entry, account and membership management, T3 (train the trainer) activities, mentor-mentee programs and is an SME Subject Matter Expert)/ SU (Super User) to the overall operational engagement
  • Main user of the loyalty system Contact Center module and does related activities
  • Does account and membership management doing both voice and non-voice
  • Conducts regular training/up-training for our outsourced team to help them achieve goals and KPIs
  • Support Contact Center outsource provider and is first line of escalation of their leadership team
  • Works closely with OM in identification of operations & Contact Center opportunities

Minimum Qualifications

  • Minimum of 1 year experience in the BPO/Call Center industry doing both voice and non-voice transactions
  • Familiar with omni-channel support
  • Have had SME/Sr. Agent/CSR roles experience
  • Experience in CRM or account and relationship management focused on customer needs
  • Detail oriented personality
  • Training & Development experience is a plus
  • Familiarity with loyalty program operation is a plus

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
ADB Avenue corner Poveda Street, Ortigas Center
Industry
Information Services
Vacancy
1 opening
Website
https://www.davi.com.ph/

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About Data Analytics Ventures Inc. (DAVI)

Data Analytics Ventures, Inc. (DAVI) offers products and services that perform deep-dive data analysis on brands, consumer behavior, and market demands. DAVI uses rich data foundations to navigate and unlock patterns that will enhance business processes and, thus, ensure friction-free experiences for customers. DAVI’s platform can identify the right price, promotional campaigns, and product assortment. At DAVI, data is the key to identifying customer patterns and insights. More than just crunching numbers amidst evolving market landscapes, the company aims for meaningful engagement and sustainable growth that will accelerate discovery and action for businesses. DAVI helps businesses get a deeper understanding of their brand and category performance. The company's insights help them determine growth drivers and opportunities, improve decisions and calibrate business objectives and actions. DAVI is a foresight-driven company with a diverse mix of industry leaders and up-and-comers who are well-versed in strategic leadership, data innovation, e-commerce, business development, technology, and growth marketing in its operations. The people at DAVI aim for precision in everything they do. DAVI advocates a culture of excellence and knowledge-sharing among its people. Each one is expected to be the very best at what they do and serve as mentors to their colleagues. DAVI gives its people the chance to be part of the wave of the future, as the data industry continues to evolve rapidly. They are empowered to chart the trajectory of their career and have access to programs that help them continuously upskill. As such, the company seeks people who are passionate about uncovering the value and opportunities behind data.

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