DANA Indonesia

Technical Support Intern  

DANA Indonesia

 
  • South Jakarta, Indonesia
    Capital Place. Jl. Gatot Subroto Kav 18, Kuningan Barat, Mampang Prapatan, Kuningan Barat, Mampang Prapatan, South Jakarta, DKI Jakarta, Indonesia
    South Jakarta
    DKI Jakarta
    Indonesia
    Indonesia
  • Full timeFULL_TIME

Posted a month ago and deadline of application is on 10 Dec

Recruiter was hiring a day ago

2021-10-28T02:31:07.105610+00:002021-12-10T17:00:00+00:00

Job Description

We are looking for a Technical Support Intern to assist the team on merchant integration and investigate any complaints or inquiries. This position directly reports to Technical Support Lead.

Job Description:

  • Support and assist for merchant integration on production
  • Handle & investigate any alarms on each domain
  • Handle & investigate any complaints & inquiries from Internal and External
  • Handle & investigate any alarms on each domain
  • Handle, investigate, analyze, and identify any tickets on Zendesk

Minimum Qualifications

You are welcome to apply, if :

  • Bachelor's degree (or final year student) in any major.
  • Have a proper Domains knowledge
  • Strong desire to learn along with professional drive
  • Strong analytical skills – analyze complex data
  • Must have professional working proficiency in English
  • Willing to have a 6 months internship

Jobs Summary

Job Level
Internship / OJT
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
Capital Place. Jl. Gatot Subroto Kav 18, Kuningan Barat, Mampang Prapatan, Kuningan Barat, Mampang Prapatan, South Jakarta, DKI Jakarta, Indonesia
Vacancy
2 openings
Website
https://www.dana.id/

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About DANA Indonesia

DANA is an open platform digital wallet that bridges financial institutions, merchants and consumers in Indonesia. The platform's purpose is to enable frictionless transaction and to expand financial inclusion especially for the unbanked and underbanked through technology. The technology empowers everyone to transact either for online or offline merchants. Some of the technologies that DANA developed are market pioneers such as: Digital KYC through Face Recognition that enable real-time on-boarding, World Class Risk Management that has the lowest fraud-loss with highest success rate, and the most comprehensive financial instruments acceptance in the country. DANA was established about a year ago as a new startup. The platform was soft-launched at the end of March 2018. As of July 2018, DANA is the fastest growing startup in Indonesia and among the fastest in the world reaching more than a million new users within a span of less than 4 months. DANA platform has currently on-boarded 7 of the top 10 Banks, Offline Merchants with more than 30 million combined foot-traffic, and Online Merchants with more than 50 million visitors. The company employs more than 200 local talents with a heavy ratio on engineers, half of them recruited within the last 5 months. Ant Financial is an investor of DANA and they share core technology plus know-how exclusively.
DANA Indonesiahttps://rec-data.kalibrr.com/logos/Z76AQN3EMBCGU75JCX7KTYE5T9PMMWDHP39GFGAU-5b9b2eab.jpgDANA is an open platform digital wallet that bridges financial institutions, merchants and consumers in Indonesia. The platform's purpose is to enable frictionless transaction and to expand financial inclusion especially for the unbanked and underbanked through technology. The technology empowers everyone to transact either for online or offline merchants. Some of the technologies that DANA developed are market pioneers such as: Digital KYC through Face Recognition that enable real-time on-boarding, World Class Risk Management that has the lowest fraud-loss with highest success rate, and the most comprehensive financial instruments acceptance in the country. DANA was established about a year ago as a new startup. The platform was soft-launched at the end of March 2018. As of July 2018, DANA is the fastest growing startup in Indonesia and among the fastest in the world reaching more than a million new users within a span of less than 4 months. DANA platform has currently on-boarded 7 of the top 10 Banks, Offline Merchants with more than 30 million combined foot-traffic, and Online Merchants with more than 50 million visitors. The company employs more than 200 local talents with a heavy ratio on engineers, half of them recruited within the last 5 months. Ant Financial is an investor of DANA and they share core technology plus know-how exclusively.

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