- Deliver knowledge and process about DANA to partner affiliation as project required (When required).
- Deliver knowledge and process about DANA to partner BPO of certain specific project incoming as of client requirements (When required for knowledge deliver about DANA& weekly.
- Develop new hire onboarding align with internal BPO support team within learning curve process.
- Internal calibration of knowledge communication between DANA and BPO.
- Provide solution/insight of agent weaknesses within area of soft skill/product knowledge/tools utilization & SOP process.
- BPO weekly mystery call/email/social media with different touch points as part of client audit.
- Perform daily client new onboarding monitoring as a corrective action improvement.
- Create and develop module training.
- Social media expertise.
- Involved and monitored new hire training process and quality at BPO partner.
- Weekly & monthly performance report.
- Have a good knowledge of training methodology.
- Able to create and revamp module training.
- Proficient in Microsoft office.
- Able to work under pressure.
- Good critical thinking and good initiatives.
- Social media expert or min average.
- Able to work base on target.
- Good communication.
- Have a good capability and knowledge about training strategy.
- Able to perform transaction monitoring within the learning curve process.
Perks and Benefits
- Maternity & Paternity Leave
- Medical / Health Insurance
- Customer Service
- Social Media Management
- Job level
- Entry Level / Junior, Apprentice
- Job category
- Customer Service
- Educational requirement
- Bachelor's degree graduate
- Recruiter response to application
- Office Address
- Capital Place. Jl. Gatot Subroto Kav 18, Kuningan Barat, Mampang Prapatan, Kuningan Barat, Mampang Prapatan, South Jakarta, DKI Jakarta, Indonesia
- Financial Services
- 1 opening
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