Lead Backer  

• Manage leads and the CRM
• Report issues with CRM by calling the hotline
• Answer CRM-related questions from agents and provide training if needed
• Service inbound leads from sign calls and online sources and determines where they are in the buying/selling process
• Immediate response and scrubbing of the leads.(adding labels, activating drip campaigns, sending welcome text or emails, assigning the lead to agents)
• Build follow up the process for the agents
• Nurturing all leads through steady communication (email and text) until the leads are ready to talk or meet with an agent
• Re-assigning leads to an agent once an appointment is set
• Daily monitoring of agent activity
• Keep track of completed tasks and goals to measure lead conversion ratio and meet performance benchmarks
• Generate report regarding agent's productivity and accountability.
• Build trackers and dashboard through Google Sheets
• Track referrals and prepare referral forms
• Create Lead Database for backup in case something happens with the CRM
• Database and Pipeline Tool Management
• Upload leads to dialer and schedule showings for agents
• Cascade updates regarding incoming CRM-training or webinar and team announcements

• Good command of the English language
• Has good work ethics
• Must be a good team player
• Able to work in flexible hours
• Strong interpersonal skills

Technology:

• Computer processor: 1 GHz or above; Intel® Core or AMD equivalent is highly required
• RAM: At least 4GB of RAM (8GB is recommended) with 60GB hard disk space available
• Internet connectivity: 5 Mbps and up wired DSL Internet connection (USB sticks, signal-based & wireless connections are not allowed)
• Peripherals: Headset with noise-canceling feature & a high definition web camera