CustomThread Inc.
CustomThread Inc.

Customer Service Representative (CSR)  

CustomThread Inc.

 
  • Quezon City, Philippines
    Don Faustino, Quezon City, Metro Manila, Philippines
    Quezon City
    Metro Manila
    Philippines
    Philippines
  • ContractualCONTRACTOR

Expired 6 years ago

2018-08-29T16:00:00+00:00
Job closed.

Job Description

  • Handles key accounts (previous clients/contacts).
  • Handles account inquiries, complaints or support calls.
  • Provide end to end customer service.
  • Proactively identify and raise areas for process/policy improvement through the appropriate channels to prevent further customer issues.
  • Work as part of a larger team to create a continuous improvement culture.
  • Integrate key learning into operations to help support customer advocacy.

Minimum Qualifications

Custom Thread is looking for a customer-centric focused person who will help the sales team in handling inquiries.

Requirements:

  • 6 months - 1 year experience in customer service.
  • Must have good negotiation skills.
  • Fluent in conversational English (both written and oral).
  • Good communication and presentation skills.
  • Required skills : account management, customer support, documentation, computer literate.
  • Ability to multi-task.
  • Must have a keen attention to details.

Perks and Benefits

  • Performance BonusPerformance Bonus
  • Paid HolidaysPaid Holidays

Required Skills

  • Persuasion and Negotiation
  • Sales and Marketing Knowledge
  • Customer Service
  • Communication Skills

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
Don Faustino , Quezon City, Metro Manila, Philippines
Industry
Apparel / ​Fashion
Vacancy
1 opening
Website
https://www.customthread.com

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About CustomThread Inc.

CustomThread is a fashion-tech startup that takes customizing apparel to a whole new level. Not just your little kiosk that prints T-shirts, we push the apparel industry forward with a 1,400 square meter factory, the world’s best printing machines, and a digitally-controlled production system. Take control of steps from design creation to global delivery in our newly launched website--we make it as simple as shopping during your lunch break. But what really gives our apparel the x factor is the people behind it. Inspired by a “Google way of thinking,” we uphold a progressive company culture and this translates to a team who balance purpose and professionalism. Our vision it to build a global household brand for custom-apparel by 2020. #TogetherWeCan

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