Senior Dialer Administrator
Curran Daly & Associates
- Makati City, PhilippinesLevel 12, Robinsons Summit Center, 6783 Ayala Avenue, Makati City, National Capital Region, PhilippinesMakati CityNational Capital RegionPhilippinesPhilippines
- Full timeFULL_TIME
Expired 7 years ago
2017-07-17T16:00:00+00:00Job closed.
Job Description
- Provide applications support for TSA’s Noble Contact Centre Solution for all of TSA’s Australian- and Manila-based National Call Centre users.
- Managing lead loading processes efficiently ensuring leads are available to dial in a timely manner
- Monitoring and maintaining the systems dialing performance to ensure provide the business with an optimal dialing environment
- Managing incidents and problems in support of the Noble Contact Centre Solution to successful outcomes
- Liaising with other TSA IT colleagues and Noble Support when escalation of incidents and problems is required to get a successful outcome
Minimum Qualifications
- Intermediate level of computer literacy including Microsoft Office
- Excellent comprehension, written and oral communication skills. As you will be working with an international team, these skills are a must
- Excellent spreadsheeting/excel skills
- Great attention to detail
- Ability to work independently and as part of a team
- Sense of urgency
- An enthusiastic “people person” with ability to listen to and interact with a wide range of staff throughout the company
- The ability to manage conflicting priorities across a wide range of tasks
- Ongoing commitment to extending skills through self-study and training
- Applicants must be available to work shifts between the hours of 6am-7pm
- Applicants must be willing to work in Mall of Asia (MOA) Pasay City.
Perks and Benefits
Paid Vacation Leave
Paid Sick Leave
Medical / Health Insurance
Required Skills
- Telephone Skills
- Operation Monitoring
- Computer Networking
- Risk Management
- Critical Thinking
- Computer Literacy / Basic Computer Skills
- Microsoft / MS Office
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Level 12, Robinsons Summit Center, 6783 Ayala Avenue, Makati City, National Capital Region, Philippines
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About Curran Daly & Associates
Curran Daly and Associates was established to meet the needs of the call and contact center industry. Since that time it has become a business that provides recruitment solutions across the complete spectrum of sales and service delivery jobs, online and digital.
At Curran Daly and Associates we strongly believe that specialization provides greater reliability and accuracy when recommending candidates, as well as enhancing the quality and speed of service provided to clients and job-seekers.
We are a specialized Executive Search Firm based in Manila, Philippines. Our head office is based in Makati and we also have representation in Dumaguete City.