Assistant Manager
Curran Daly & Associates
- Cebu City, PhilippinesCebu City, Cebu, PhilippinesCebu CityCentral VisayasPhilippinesPhilippines
- Full timeFULL_TIME
Expired 7 years ago
2017-06-29T19:15:08.424476+00:00Job closed.
Job Description
We are partnered with a client who is a global leader in health business and services. They are currently looking for Assistant Managers who can provide expertise and customer service support to the team.
The role will be based in Cebu City for a direct and full-time employment.
Primary responsibilities are as follows:
- Coordinate, supervise, and account for the daily, weekly, and monthly activities of team members.
- Set priorities for the team to ensure task completion and performance goals are met, such as Quality, Adherence, Service Level, and AHT.
- Coordinate work activities with other Supervisors, Managers, departments, etc.
- Identify and resolve operational problems using defined processes, expertise and judgment.
- Provide coaching and feedback to team members, including formal corrective action.
- Conduct annual performance reviews for team members.
- Provide expertise and customer service support to members, customers, and/or providers.
Minimum Qualifications
- Completed at least 2 years in college.
- At least 3 years work experience in the BPO (voice) environment.
- At least 2 years work experience as a Team Manager or Team Supervisor.
Required Skills
- Operations Management
- Quality Assurance
- Customer Service
- Communication Skills
- Coaching
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Customer Service
- Educational Requirement
- Graduated from high school
- Recruiter response to application
- Often
- Office Address
- Cebu City, Cebu, Philippines
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About Curran Daly & Associates
Curran Daly and Associates was established to meet the needs of the call and contact center industry. Since that time it has become a business that provides recruitment solutions across the complete spectrum of sales and service delivery jobs, online and digital.
At Curran Daly and Associates we strongly believe that specialization provides greater reliability and accuracy when recommending candidates, as well as enhancing the quality and speed of service provided to clients and job-seekers.
We are a specialized Executive Search Firm based in Manila, Philippines. Our head office is based in Makati and we also have representation in Dumaguete City.