Curran Daly & Associates
Curran Daly & Associates

Training Director  

Curran Daly & Associates

 
  • Makati City, Philippines
    Level 12, Robinsons Summit Center, 6783 Ayala Avenue, Makati City, National Capital Region, Philippines
    Makati City
    National Capital Region
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 7 years ago

2017-03-29T16:00:00+00:00
Job closed.

Job Description

  • Oversee training operations for a UK telecommunications account. He/She will handle a team split into two sites (Pasig/Edsa) and drive their performance.
  • Ensure that the program is well supported from a training standpoint as it expands in headcount this year.
  • Work with clients in reviewing and enhancing training modules to make sure it yields performing frontliners ready for operations.
  • Stakeholder management is also an essential part of this role. Internally, the TD will work leaders of support and operations departments to achieve business goals. Externally, the TD has to manage the client relationship and meet SLA targets as set with them.

Minimum Qualifications

  • 3+ years in a senior training manager role or 1 year in a training director role in the BPO industry
  • With telco account experience
  • Strong people management skills
  • Excellent stakeholder skills
  • Must have handled a program with headcount of at least 500 ftes
  • Must be open to working and traveling between the client's EDSA and Pasig site

Jobs Summary

Job Level
Director / Executive
Job Category
Education and Training
Educational Requirement
Bachelor's degree graduate
Office Address
Level 12, Robinsons Summit Center, 6783 Ayala Avenue, Makati City, National Capital Region, Philippines
Industry
Staffing / Recruiting
Vacancy
1 opening
Website
http://www.currandaly.com/

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About Curran Daly & Associates

Curran Daly and Associates was established to meet the needs of the call and contact center industry. Since that time it has become a business that provides recruitment solutions across the complete spectrum of sales and service delivery jobs, online and digital. At Curran Daly and Associates we strongly believe that specialization provides greater reliability and accuracy when recommending candidates, as well as enhancing the quality and speed of service provided to clients and job-seekers. We are a specialized Executive Search Firm based in Manila, Philippines. Our head office is based in Makati and we also have representation in Dumaguete City.

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