Customer Care Representative (up to 25K-28K package|Fixed Weekends Off)
Curran Daly & Associates
- Taguig, PhilippinesFort Bonifacio, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- ₱25,000.00 - ₱28,000.00 / monthPHP250002800025000MONTH
- Full timeFULL_TIME
Expired 7 years ago
2017-07-28T16:00:00+00:00Job closed.
Job Description
Group Benefits CCRs
RESPONSIBILITIES:
- Provide outstanding customer service and support by resolving telephone inquiries from customers.
- Enhance customer relationships and contribute to building customer loyalty through the delivery of accurate and timely information.
- Be responsible for navigating computer systems to track calls, gathering information, and effectively resolving the issues or queries which caused the customer to contact the CCC.
Individual CCRs
RESPONSIBILITIES:
- Receive phone calls regarding inquiries from customers or Advisors.
- Get on three (3) concurrent chat sessions with customers.
- Provide superior customer service by being proactive in meeting customers' needs.
- Engage in service to sales.
Minimum Qualifications
Group Benefits CCRs
- At least a Bachelor's/College degree in any field.
- At least 1 year of work experience in the BPO industry.
- Conversant in English.
Individual CCRs
- At least a Bachelor's/College Degree in any field.
- Minimum call centre experience of 2 years (Inbound Campaign).
- Fluency in English, both speaking and writing.
- Good mathematical ability.
- Sales experience (Upselling / Cross-selling).
- Attention to detail with strong documentation and follow-up skill.
Perks and Benefits
Paid Vacation Leave
Paid Sick Leave
Retirement Benefit Plans
Life Insurance
Medical, Prescription, Dental, or Vision Plans
Performance Bonus
Required Skills
- MS Office
- Sales and Marketing Knowledge
- Customer Service
- Communication Skills
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Fort Bonifacio, Taguig, Metro Manila, Philippines
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About Curran Daly & Associates
Curran Daly and Associates was established to meet the needs of the call and contact center industry. Since that time it has become a business that provides recruitment solutions across the complete spectrum of sales and service delivery jobs, online and digital.
At Curran Daly and Associates we strongly believe that specialization provides greater reliability and accuracy when recommending candidates, as well as enhancing the quality and speed of service provided to clients and job-seekers.
We are a specialized Executive Search Firm based in Manila, Philippines. Our head office is based in Makati and we also have representation in Dumaguete City.