After-Sales Support (International Account)

Curo Teknika, Inc.

Posted a year ago and deadline of application is on 29 Jan
Recruiter was just hiring 6 months ago

Job Description

  • Assist customers from the US and Canada
  • Provide advice and solve customer problems related to purchase of car parts
  • Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions
  • Receive and fill telephone orders for parts
  • Take inventory of stock
  • Advise customers on substitution or modification of parts when identical replacements are not available
  • Discuss use and features of various parts, based on knowledge of machines or equipment
  • Describe equipment to customers and explain functioning of equipment
  • The Customer Service Agent must set proper expectations in terms of:
    • Product description
    • Product quantity
    • Transferring the customer to another department
    • Account Creation and email Capture
    • Shipping and handling expectations
    • Discounts (Promotions / Discretionary)
    • Credits, Refunds and Rebates
    • Loyalty Awards Points
    • Order Total / Adjusted Order Total
    • Warranty coverage and returns process
    • Delivery expectations
    • Follow through and document callbacks or outbound calls to customers
    • Multiple shipments ( when applicable )
    • Incremental charges (when applicable )
    • Order number
  • The Customer Service Agent should not assume the origin of the part and anticipate shipping delivery timeframe

Minimum Qualifications

  • Excellent English communication and /comprehension skills - written, verbal and active listening
  • Internet navigation skills is required
  • Ability to multi-task
  • Solid organizational, analytical and critical skills
  • Detail-orientated
  • Experience in sales, customer service and knowledge in automotive parts is an advantage
  • Willing to work on shifting schedule
  • Candidates should be able to type at least 25 words per minute
  • Candidates should have strong web and PC navigation skills
  • Completed at least 2 years in college

Required Skills

  • Arithmetic
  • Business Correspondence
  • Persuasion and Negotiation
  • MS Office
  • Problem Sensitivity
  • Information Ordering
  • Deductive Reasoning

Preferred Courses

  • Communication Arts
  • Industrial Technology [Automotive Technology]
  • Communication Arts [Writing & Speech]

Jobs Summary

Job level
Fresh Grad / Entry Level
Job category
Customer Service
Educational requirement
College
Office Address
25th Floor Robinsons Cyberscape Alpha, Garnet and Sapphire Roads, Ortigas Center, Pasig, Metro Manila, Philippines
Industry
Business Process Outsourcing
Vacancy
100 openings
Website

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About Curo Teknika, Inc.

Curo Teknika is a newly incorporated organization specializing on taking care of daily business challenges through Managed l.T. Support Operations Services. Our name comes from the Latin words “Curo” which means to care for or look after and “Teknika” which denotes techniques. The concept of Curo Teknika lies in our drive to help business organizations operate in the simplest and easiest way possible based on your organizational standards for efficiency. How We Complement Your Business Curo Teknika's “business life simplified” insight help organizations focus on delivering consistent and efficient customer experiences while we enable a continuous and simplified operations environment. Our service delivery framework is based on the latest version of the Information Technology Infrastructure Library to ensure that our people, process, and expertise are aligned with the needs of your business. This means that we will collaborate with you to further the progress of faster and simpler operations enabling your business to thrive in a global, customer- driven economy in real time. What we can do for Your Business • Help Desk Support Services • Desktop Support Services • Enterprise Desktop Management • Professional IT. Services o Asset Tagging and Inventory o Active Directory Implementation o Exchange Server Implementation o I.T. Process Mapping o l.T. Process Documentation
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