Workforce Analyst

CS-PAC GLOBAL BPO, INC.

Posted 2 months ago and deadline of application is on 27 Sep
Recruiter was just hiring 2 months ago

Job Description

  • Provide daily / weekly / monthly operations performance reports against targets in a timely manner with data integrity
  • Automate manual reports in the company to improve efficiency in providing data for timely analysis and performance improvement
  • Create KPI reporting dashboards for ease of management decision making and strategy evaluation
  • Work with the management team to define reporting and data requirements based on each report or measurement type
  • Work with the management team to generate and maintain team and associate scorecards based on specified intervals to measure productivity and quality performance
  • Work with the operations teams to ensure compliance to data requirements for reporting accuracy and integrity
  • Perform analysis and be able to provide sound recommendations for the benefit of increased productivity and quality of operations performance
  • Identify opportunities to improve reporting or data capture processes and performance
  • Take on additional projects as assigned by the manager / management team

Minimum Qualifications

Functional Competencies

  • Must be proficient in various computer applications such as Microsoft Excel, Word, Powerpoint, Access and SQL
  • Ability to understand and analyze complex processes quickly and accurately
  • Organized, process-driven and with a great level of attention to detail
  • Ability to handle multiple tasks or projects that will be assigned from time to time
  • Has a strong work ethic and possesses a can-do attitude when faced with challenges
  • Willing to go beyond the call of duty
  • Ability to liaise with any company personnel regardless of designation or role locally or overseas
  • Ability to adapt to a multi-cultural working environment (i.e. Hong Kong, China, Australia, Singapore etc.)

Education & Work Background

  • Bachelor’s Degree or undergraduate in Computer Science, IT, Computer Engineering or similar educational fields
  • With experience working in a fast-paced environment
  • Experience working in the BPO industry is a plus
  • Preferably with 2 years’ experience in generating reports and automation

Required Skills

  • Excellent time management skills
  • Effective Communication skills
  • Strong interpersonal relationship skills
  • Fluent in both written and spoken English language
  • Basic to advance working knowledge of computer systems
  • Has at least a basic knowledge of MS Word and Power point
  • Should have intermediate to advanced knowledge of MS Excel (Macro functions included), MS Access and/or SQL
  • Strong analytical skills
  • Excellent presentation and communication skills

Must be able to work on flexible shifts including nights, weekends and holidays

Perks and Benefits

  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Paid Bereavement/Family Leave Paid Bereavement/Family Leave
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Special Leave Benefits for Women Special Leave Benefits for Women
  • Medical / Health Insurance Medical / Health Insurance

Required Skills

  • Report Writing
  • Complex Problem-Solving
  • Statistical Analysis
  • Attention to Detail
  • Time Management
  • Data Analysis
  • Deductive Reasoning

Jobs Summary

Job level
Associate / Supervisor
Job category
Administration and Coordination
Educational requirement
Graduated from college
Office Address
Level 4, Starmall Las Pinas I.T. Hub, Alabang-Zapote Road cor. C.V. Starr Avenue, Philamlife Village, Pamplona Dos, 1740, Las Piñas, Metro Manila, Philippines
Industry
Shipping and Logistics
Vacancy
1 opening
Website

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About CS-PAC GLOBAL BPO, INC.

CS-PAC Global BPO Inc. is the first of its kind to support the Freight Forwarding Industry for their back-end office core activities & engagements. We are looking for individuals who have the willpower to be part of our pioneer team and who can join us in experiencing a growing, thriving and expanding company wherein career opportunities & possibilities are available & within reach as the company evolves to its true vision - To be recognized as the only world-class premier BPO for the Freight Forwarding Industry. Visit, Like & Share our FB Careers Page at www.facebook.com/cspacglobalbpoinc and send us your most updated CV | Profile to apply for our cool & awesome vacancies!
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