Desktop Support Specialist  

The Desktop & Application Administrator will provide desktop IT support to internal users with the client. The person in this role will also work with the IT & Engineering team to resolve security, networking, and application issues

Job Responsibilities

• Provide desktop support to users with the client, including but not limited to hardware, phone issues, and software
• Onboard and offboard of all users
• Administer the company’s MDM solution
• Educate internal users on how to use hardware and software
• Work with vendors to resolve software issues that may arise
• Participate in the day-to-day routine of application-related tickets in support of the client’s Engineering team
• Work with a team of individuals troubleshooting and supporting hardware, software, IT
• Assist in executing technology-related projects
• Assist in application testing
• Administer company communication systems (telecom, email, chat)
• Troubleshoot and resolve trouble tickets and service requests assigned to the team in accordance with SLO’s and SLA’s
• Assist in maintaining information security for company hardware
• Assist in installing, administering, and managing hardware, software, and peripheral components
• Maintain quality service by establishing and enforcing organization standards
• Meet all SLA’s and SLO’s as defined by management
• Perform other duties as assigned

Required Skills & Experience

• 2+ years of advanced work on PCs, Network +, and Security
• 2+ years experience helping end-users with hardware and software solutions in a help desk-related role, CRM experience, VOIP experience
• Proven track record of troubleshooting technical solutions and explaining them to a non-IT professional
• Advanced knowledge of G-Suite and Microsoft Office Applications
• Experience with cloud-based networks
• Unix shell experience preferred
• Call center support experience preferred

System Requriements

• At least 15mbps main internet and at least 10mbps for backup
• A desktop or laptop that has an i5 processor with at least 8 GB RAM and an i3 processor for backup
• Note: Back-ups should still be able to function when there is a power interruption
• A webcam
• Noise-canceling USB Headset
• Quiet, Dedicated Home Office
• Smartphone