Senior Technical Support Representative (Ortigas Center location)
Nixplay
- Pasig, Philippines18th Floor, Emerald Avenue , Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 4 years ago
2020-03-30T01:16:04.996476+00:00Job closed.
Job Description
- Provide world class Technical Support and Customer Care to US and EU-based customers via call, email and chat support channels
- Comply with Company Guidelines
- Other Tasks will be assigned based on Career Path and Progression
Minimum Qualifications
- Experience in Zendesk and/or Five9 and/or Intercom preferred
- Knowledge and Experience in Cloud-Based System would be an advantage
- Fluent in spoken and written English with excellent communication skills
- Soft Skills; Active Listening, Empathy, Call Courtesy, and Proper Phone Etiquette
- Hard Skills: Managing AHT, First Call Resolution, Escalations, and Utilization of Tools.
- Exemplary Attendance and Punctuality
- Expected to work shifting schedules during 24/7 operations for peak season which is last quarter of the year
- Willingness to work overtime as requested.
- USA business hours: 9pm to 6am / 10pm - 7am
Perks and Benefits
Single Parent Leave
Medical / Health Insurance
Paid Sick Leave
Paid Bereavement/Family Leave
Paid Holidays
Paid Vacation Leave
Maternity & Paternity Leave
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- Emerald Avenue , Pasig, Metro Manila, Philippines
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About Nixplay
Established in 2007 and headquartered in the U.K, Creedon Technologies is an innovative technology company with offices in U.S, Canada, China and Philippines. As the parent company to Nixplay and Nixplay Signage, our mission is to continuously bring unique and innovative products and services to market.