Technical Support Representative - 5 months Fixed Term (Ortigas Center location)  

The Customer Care team is an integral part of Creedon Technologies. We are looking for fresh technically minded and customer-centric candidates who can handle novel situations and issues. Individuals that can take charge of addressing product issues, complaints, and inquiries and resolves it in a timely manner.

Overall Purpose of the Role:

Overall responsibility in building customer satisfaction, help retain customers and increase level of repeat business.

Key Responsibilities:

• Provide exceptional customer service in every customer interaction (voice, chat, email) with the ultimate aim of providing first call resolution
• Maintain an awareness of customer needs and potential product issues through customer contact, including escalated calls, emails and other customer contact channels
• Provide well-rounded, prompt, high-quality, and professional customer service at all times in the engagement with customers
• Work with other support teams as necessary to ensure that customers’ queries are clearly escalated to the correct teams for the required action and follow-up
• Be open to new tasks that may arise due to changing business needs and market/product launches and promotions
• Collect and channel feedback on customer issues, processes and service enhancement to Management as an ongoing process for striving towards service excellence
• Participates on teams and special projects to improve product and service quality and client satisfaction

• Completed at least two years in college
• Proven Multi-Tasking skills
• Good in verbal and written English communication and comprehensive skills
• Analytics and problem-solving skills
• At least 2 years work experience in BPO