Operations Analyst
Computer Professionals Inc.
- San Juan, PhilippinesPenthouse, Henrys Bldg. 80, Ortigas Ave., Greenhills, San Juan, Metro Manila, PhilippinesSan JuanMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- ContractualCONTRACTOR
Expired 4 years ago
2020-07-25T16:00:00+00:00Job closed.
Job Description
- Provide a 24x7 computer operations service to run batch jobs, monitor systems, provide a helpdesk service, perform out-of-hours support and support the data centres.
- Monitor all systems and networks for incidents and outages, and to resolve or escalate to IT support or external vendors.
- Perform activities to provide high availability and disaster recovery of the systems.
- Batch jobs submission for systems (e.g. JDA MMS, JDE, Synergy), including execution, monitoring, recovery and escalation to support teams or external vendors when it cannot be recovered. Managing the dependencies of the run book, logging execution times and alerts, and alerting departments and escalating IT support and managers when service level targets will be breached.
- Monitor all cloud services, systems, servers and networks using email alerts and system tools (e.g.. vmware console, Solarwinds, Nagios), perform recovery or escalate to IT support and/or IT vendors to resolve incidents.
- Provide a service desk (email, phone) recording incident and service requests (in Serio) and escalate where service levels are breached during office hours (computer operations support such as password rests) and out-of-hours for all IT services except for retail stores support.
- Provide 24x7 on-site monitoring and support of the Newtown production data, remote monitoring of all other data centres and network rooms (all offices) with monitoring systems (environmental monitoring, CCTV). Provide on-site attendance as required to any data centre or network room in Newtown to provide a remote-eyes/remote- hands support (system re-starts, backup-tape handling, loss of power or network).
- Perform activities to provide high availability and disaster recovery of the company systems to standby systems in Newtown and Texplan Data centres to provide continuous service.
- Provide out-of-hours support for priority 1 and 2 incidents by liaising with business users, IT support, IT Managers, logging support incidents tickets to vendor helpdesks and rigorously following up with all parties to progress solutions and keep the business informed of progress.
- IT infrastructure includes Linux, Unix, AS400, Windows Server, vmware, Novell NetApp, backup, system printers, LAN backbone, wide-area network, firewall, network and security devices.
Minimum Qualifications
- At least 2 years of experience in relevant field
- Command line operation of AS400, Windows and Linux servers
- Basic network skills
- Competent in Windows PC, operating systems and productivity tools of Microsoft Office and Google GSuite.
- Other Skills: VMware, Nagios, Serio
Perks and Benefits
Work from Home
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Henrys Bldg. 80, Ortigas Ave., Greenhills
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About Computer Professionals Inc.
For over 30 years, Computer Professionals, Inc. (CPI) has evolved into an innovative technology company delivering high-quality software services and solutions with technology focusing on Cloud, Java, and Oracle.
Sustaining a culture of continuous improvement and growth of our strong pool, CPI brings together a seasoned group of over 200 highly-skilled IT professionals to deliver ideal solutions and services in both local foreign projects. CPI continues to evolve and innovate. “Engineering Success” is the purpose for which CPI exists. We strive to live this out individually and collectively for the success of our clients and the betterment of the larger community we are all a part of.
CPI has successfully developed products including a large-scale ERP that is being used by top Insurance companies. We also launched a full-featured, web-based insurance software to support the operations of life insurance companies and a cloud-based, e-commerce platform that would help organizations with their Digital Transformation. While insurance is our primary domain, we had a successful long-term relationship with clients in many industries in the Philippines and abroad.