Operations Manager
Computer Professionals Inc.
- San Juan, PhilippinesPenthouse, Henrys Bldg. 80, Ortigas Ave., Greenhills, San Juan, Metro Manila, PhilippinesSan JuanMetro ManilaPhilippinesPhilippines
- ContractualCONTRACTOR
Expired 4 years ago
2020-07-10T16:00:00+00:00Job closed.
Job Description
- Lead a team of Computer Operators which provide a 363-days-a-year computer operations service.
- Plan the support roster, ensure operations staff are adequately and continuously trained to support systems.
- Act as escalation for any critical incidents 24x7 and ensure the service levels / KPIs are met and improved on.
- Work closely with the IT department to ensure all business changes and support needs are fully supported, principally the Computer Operations Manager and IT Infrastructure Manager.
- Batch jobs submission for systems (e.g. JDA MMS, JDE, Synergy), including execution, monitoring, recovery and escalation to support teams or external vendors when it cannot be recovered.
- Manage the dependencies of the run book, logging execution times and alerts, and alerting departments and escalating IT support and managers when service level targets will be breached.
- Monitor all cloud services, systems, servers and networks using email alerts and system tools (e.g.. VMware console, Solarwinds, Nagios), perform recovery or escalate to IT support and/or IT vendors to resolve incidents.
- Provide a service desk (email, phone) recording incident and service requests (in Serio) and escalate where service levels are breached during office hours (computer operations support such as password resets) and out-of-hours for all IT services.
- Provide 24x7 remote monitoring of all data centres and network rooms (all offices) with monitoring systems (environmental monitoring, CCTV).
- Schedule on-site attendance as required to any data centre or network room to provide a remote-eyes/remote-hands support (system re-starts, backup-tape handling, loss of power or network).
- Perform activities to provide high availability and disaster recovery of the company systems to standby systems in Data centres to provide continuous service.
- Provide out-of-hours support for priority 1 and 2 incidents by liaising with business users, IT support, IT Managers, logging support incidents tickets to vendor helpdesks and rigorously following up with all parties to progress solutions and keep the business informed of progress.
- Provide infrastructure support to systems or network as assigned, including supporting incidents, problem management, monitoring, patching, performance tuning, capacity management, housekeeping, maintenance activities, patching, upgrades, and project work.
- Systems support includes servers (Linux, Unix, AS400, Windows Server, Novell Netware, NetApp disk storage, VMware, system printers, Azure, Google or Oracle cloud services, Nagios).
- IT infrastructure includes Linux, Unix, AS400, Windows Server, VMware, Novell NetApp, backup, system printers, LAN backbone, wide-area network, firewall, network and security devices.
- Network support includes servers (LAN backbone, F5, CDN, internet services, DNS, wide-area network, firewall, network and security devices, Active Directory, Google GSuite, Anti-virus, WSUS, SOTI, mobile devices, WiFi, PABX and voice systems).
Minimum Qualifications
- Minimum of 7 years of experience running a team of 24x7 computer operations.
- Command line operation of AS400, Windows and Linux servers.
- Basic network skills.
- Competent in Windows PC, operating systems and productivity tools of Microsoft Office and Google GSuite.
- For systems support: Linux, AS400, Windows Server, VMware, Netapp
- For network support: TCP/IP, network services, DNS/DHCP, Meraki switch and Firewall, Cisco IOS, Windows Server.
- IT Infrastructure Libraries.
- Information security knowledge of vulnerabilities.
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Henrys Bldg. 80, Ortigas Ave., Greenhills
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About Computer Professionals Inc.
For over 30 years, Computer Professionals, Inc. (CPI) has evolved into an innovative technology company delivering high-quality software services and solutions with technology focusing on Cloud, Java, and Oracle.
Sustaining a culture of continuous improvement and growth of our strong pool, CPI brings together a seasoned group of over 200 highly-skilled IT professionals to deliver ideal solutions and services in both local foreign projects. CPI continues to evolve and innovate. “Engineering Success” is the purpose for which CPI exists. We strive to live this out individually and collectively for the success of our clients and the betterment of the larger community we are all a part of.
CPI has successfully developed products including a large-scale ERP that is being used by top Insurance companies. We also launched a full-featured, web-based insurance software to support the operations of life insurance companies and a cloud-based, e-commerce platform that would help organizations with their Digital Transformation. While insurance is our primary domain, we had a successful long-term relationship with clients in many industries in the Philippines and abroad.