Production Support

Computer Professionals Inc.

  • San Juan, Philippines
    Penthouse, Henrys Bldg. 80, Ortigas Ave., Greenhills, San Juan, Metro Manila, Philippines
    San Juan
    Metro Manila
  • Full time
Posted a month ago and deadline of application is on 21 Mar
Recruiter was hiring 27 minutes ago

Production Support

Computer Professionals Inc.

Job Description

  • Provide the first level of support
  • Own ticket and follow the playbook
  • Monitor jobs and infrastructure
  • Document and test resolution
  • Escalate ticket to Level 2 support if necessary
  • Meet agreed-upon SLA
  • Document support procedure in the playbook

Minimum Qualifications

  • Bachelor’s degree holder of any course, preferably, IT-related course
  • 1-2 years experience in production support
  • Competent in Windows, Unix or Linux operating systems
  • Knowledgeable in a programming language, development tools, and database
  • Knowledgeable in systems analysis and database design
  • Knowledgeable in ServiceNow and writing knowledge base articles is a plus
  • Detail-oriented
  • Good interpersonal skills/teamwork, excellent problem-solving skills
  • Good English communication skills
  • Amenable to work during a night shift, weekends, holidays, and shifting schedule
  • Willing to extend overtimes when required

Jobs Summary

Job level
Associate / Supervisor
Job category
IT and Software
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Henrys Bldg. 80, Ortigas Ave., Greenhills
Computer Software / IT Solutions

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About Computer Professionals Inc.

Computer Professionals, Inc. (CPI) is a 32-year-old company with a long and successful history providing software development services and solutions to the insurance industry. CPI’s technology focus areas are in the Oracle database and development tools as well as in Java technology. CPI is the developer of GENIISYS a comprehensive general insurance application that is currently the market leader for integrated general insurance software in the Philippines. CPI has also recently launched eLIFE, to support the operations of life insurance companies with a fully-integrated, web-based application. CPI is committed to continuously developing our expertise in both the Oracle and Java platforms. We have built a slid infrastructure for hiring, training and growing a strong pool of IT Professionals and Business Operations Personnel to work in both local and foreign projects. CPI has over 200 employees who are either assigned to clients and projects or who belong to the team who do the research & development and implementation & support of GENIISYS. While insurance is our primary domain, CPI has also had successful long-term relationships with clients in other industries. CPI is an active member of the Philippine Software Industry Association and supports its advocacy programs that aim to generate higher export earnings for the software industry and provide more jobs to its highly-talented workforce.CPI is also a member of the Oracle Partner Network as a Certified Partner and an ISO 9001:2015 Certified.