Job closed.
Job Description
- Drive success against key performance indicators (KPIs) for areas of responsibility
- Manage performance of multiple teams and direct reports which may include managers in addition to production staff
- Develop and execute succession planning, recruiting, retention and career development strategies directly and in conjunction with peers, Human Resources and Recruiting
- Ensure adequate investigative capacity for all products, services and markets served on an ongoing basis
- Create operational project and initiative roadmaps to ensure ongoing performance, process or tool improvements and scalability
- Proactively identify operational risks or issues and work closely with internal and external partners and stakeholders for solutions
- Identify and facilitate the creation of new metrics, KPIs, reporting and monitoring to drive operational excellence
- Actively nurture and grow appropriate communication and feedback loops inside the team and throughout the company to leverage insights and learning to their fullest potential
- Model and promote the Remitly core values at all levels of the operations
Minimum Qualifications
- Bachelor’s degree in a technical, business, or related field
- At least 10 years of experience managing operations teams in a fast paced technology environment, including multiple teams
- At least seven years of people management experience, including managing managers
- Demonstrated success working under pressure of deadline with competing priorities
- At least two years of Intermediate proficiency in Excel and working with data to drive decisions
- Experience working with a 24x7 environment and a willingness to adjust schedules to accommodate emerging business needs
- Excellent verbal and written communication skills (English)
Preferred Qualifications
- Advanced degree (technical or MBA) or equivalent work experience
- Lean Six Sigma Green or Black Belt Certification
- Knowledge of the financial services or payments industry
- Exceptional organizational skills
- Experience working with or for a BPO
- Second language a plus, such as Tagalog, Spanish, French, German, Italian or Chinese
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Ortigas, Pasig, Pasig, Metro Manila, Philippines
- Industry
- Management and Consultancy
- Vacancy
- 3 openings