Risk Investigator


20 openings
Preferred Educational Attainment
Graduated from college
5 months ago
Application deadline
in 2 months
Recruiter responds
11% of the time
Recruiter last seen
a month ago
Management and Consultancy
Employment Type
Full time
35,000.00 - 45,000.00 PHP per month
Office Address
Ortigas, Pasig, Pasig, Philippines
Minimum Qualifications:
Graduated from college
  • Candidate must possess at least a Bachelor’s degree of any course
  • At least one (1) year of working experience in e-commerce fraud prevention, quality control or related field
  • At least two (2) years working experience handling customer service in a BPO/Call Center environment, preferably under a financial account
  • Exceptional analytical and problem solving skills, including the ability to recognize non-obvious patterns
  • Excellent English communication skill both in speaking and writing
  • Has the ability to multi-task and perform duties with high accuracy and strong degree of urgency with minimal supervision
  • Proven ability to work in fast paced dynamic environments where decisions are made without compromising on customer experience and financial losses • Amenable to work on a shifting schedule and during declared holidays
  • Demonstrate flexibility to work overtime hours based on business needs

Preferred Qualifications

  • Process improvement and documentation experience
Job Description


  • Monitors real time queues and identifies high risk transactions within the business portfolio
  • Observes customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks
  • Reports identified fraudulent transactions to the leadership team
  • Resolves queued transactions within the service level agreements to reduce potential customer dissatisfaction and revenue losses
  • Recommends anti-fraud processes for changing transaction patters and trends
  • Identify suspicious activity and unusual patterns that could result to fraud which includes AML issues and activities reported by other staff members
  • Contacts customers and banking institutions to verify legitimate transactions and payment information
  • Documents all interaction and findings in Desk.com and CRM


  • Answers queries from the Customer Service queue to ensure continuous learning of the Company’s processes
  • Receives incoming calls, emails, and chat from customers in a professional, timely and appropriate manner
  • Provides accurate resolution to all customers needs that is within predefined guidelines
  • Serves as backup support for CS team when needed
  • Answers transferred calls from the CS team regarding transactions that are currently on review or resulted to dissatisfaction due to the review process
  • Receives transferred calls for “Challenge Questions”

People who applied to this job also applied to
Recruiter was last seen a minute ago 
Hiring until 29 Oct
Recruiter was last seen 16 hours ago 
Hiring until 30 Dec
Recruiter was last seen 16 hours ago 
Hiring until 30 Nov
Recruiter was last seen 17 days ago 
Hiring until 3 Oct
Recruiter was last seen 8 hours ago 
Hiring until 30 Dec