Job closed.
Job Description
Job Requirements
- Drive internal and external teams to solve emergent customer issues
- Analyze data to identify and drive solutions for customer issues
- Drive resolution for customer service quality issues
- Address languishing issues indicated by repetitive and advancing customer contacts
- Provide front-line customer service support when needed
- Conduct training as needed or assigned
- Support ramping new hires as a needed
- Provide intra-site and inter-site coordination as needed.
- Act as point lead and SME for Risk Team
Minimum Qualifications
- At least 2 years of college AND minimum of 2 year experience handling customer service in a BPO/call center environment, preferably related to the financial industry
- Excellent speaking-listening-writing skills, attention to detail, and is a self-starter
- Strong record of cross-organizational relationship building
- Demonstrated experience owning and driving to make things happen in a metrics-centric environment
- Customer Centric, with the ability to walk in customer’s shoes, and standing up as customer advocate without incurring financial loss
- Excellent planning, organizational and time management skills
- Amenable to work on a shifting schedule and during declared holidays
- Has the ability to multi-task and perform duties with high accuracy and strong degree of urgency with minimal supervision
- High level of computer literacy, Strong Excel and Word skills
- Strong analytical skills and process orientation
- Possess a high energy, positive attitude. Focused on building relationships with our customers and co-workers across borders
- Fluency in English and Tagalog or Spanish
Preferred Qualifications
- Previous management or quality assurance experience
- Background in Remittances is desired but not required
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Ortigas, Pasig, Pasig, Metro Manila, Philippines
- Industry
- Management and Consultancy
- Vacancy
- 10 openings