Customer Advance Specialist

Conexus


Vacancy
10 openings
Preferred Educational Attainment
Graduated from college
Posted
6 months ago
Application deadline
in a month
Recruiter responds
10% of the time
Recruiter last seen
3 months ago
Industry
Management and Consultancy
Employment Type
Full time
Salary
35,000.00 - 40,000.00 PHP per month
Office Address
Ortigas, Pasig, Pasig, Metro Manila, Philippines
Minimum Qualifications:
Graduated from college
  • At least 2 years of college AND minimum of 2 year experience handling customer service in a BPO/call center environment, preferably related to the financial industry
  • Excellent speaking-listening-writing skills, attention to detail, and is a self-starter
  • Strong record of cross-organizational relationship building
  • Demonstrated experience owning and driving to make things happen in a metrics-centric environment
  • Customer Centric, with the ability to walk in customer’s shoes, and standing up as customer advocate without incurring financial loss
  • Excellent planning, organizational and time management skills
  • Amenable to work on a shifting schedule and during declared holidays
  • Has the ability to multi-task and perform duties with high accuracy and strong degree of urgency with minimal supervision
  • High level of computer literacy, Strong Excel and Word skills
  • Strong analytical skills and process orientation
  • Possess a high energy, positive attitude. Focused on building relationships with our customers and co-workers across borders
  • Fluency in English and Tagalog or Spanish

Preferred Qualifications

  • Previous management or quality assurance experience
  • Background in Remittances is desired but not required
Job Description

Job Requirements

  • Drive internal and external teams to solve emergent customer issues
  • Analyze data to identify and drive solutions for customer issues
  • Drive resolution for customer service quality issues
  • Address languishing issues indicated by repetitive and advancing customer contacts
  • Provide front-line customer service support when needed
  • Conduct training as needed or assigned
  • Support ramping new hires as a needed
  • Provide intra-site and inter-site coordination as needed.
  • Act as point lead and SME for Risk Team


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