Workforce Analyst | Pasig
Conexus Staffing and Consultancy Solutions, Inc.
- Makati, PhilippinesCypress, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- ₱30,000.00 - ₱40,000.00 / monthPHP300004000030000MONTH
- Full timeFULL_TIME
Expired 7 years ago
2017-04-13T16:00:00+00:00Job closed.
Job Description
- Ensure adequate and the appropriate level of CS and Risk support capacity for assigned shifts, teams and initiatives on an ongoing basis;
- Contribute to the development of and then execute operational initiatives and projects to ensure optimal staffing to help achieve Service Levels;
- Identify and contribute to the creation of new metrics, KPIs, reporting and monitoring to drive operational excellence;
- Actively nurture appropriate communication and feedback loops inside the team and throughout the company to leverage insights and learning to their fullest potential;
- Define, retrieve, and analyze large datasets using Excel, and other technologies to drive and define operational solutions and approaches;
- Analyze current and historical work volumes and patterns, handle time, productivity trends/patterns and all future volume/work requirements to develop budget and volume/work forecasts;
- Analyze workforce shrinkage, make recommendations regarding reduction and provides shrinkage targets and vacation allowances when required;
- Manage a multiple channel or queue for multiple lines of business.
- Analyze intraday statistics, workforce performance, service levels and scheduling statistics to recommend courses of action in balancing service levels to business and agent/staff requirements;
- Develop and maintain methods and procedures; actively identify business process excellence improvement opportunities, contributing to overall design and execution;
- Maintain a detailed record of activities, actions and impacts; and prepare departmental reports for daily, weekly, monthly and yearly period;
Minimum Qualifications
- Bachelor’s degree in a technical, business, or analytical field (Mathematics, Computer Science, Statistics, Engineering or related field);
- Experience with workforce, capacity analysis,scheduling and reporting
- Advanced experience in Excel (Macros and VBA scripting);
- Experience in extracting and transforming data from source systems to data analytics platform(s) and reports;
- Experience in conceptualising, designing, developing, testing, implementing and supporting capacity and workforce initiatives of internal or external stakeholders;
- Experience in analysing different types of data to support business needs and present the results in concise visualisation formats;
- Detail oriented, independent and able to work under pressure to meet deadlines;
- Has an inquisitive mind and proactivity to challenge the norms constructively;
- Good communication and presentation skills;
- Engaging and influencing stakeholders;
- Detail oriented, independent and able to work under pressure to meet deadlines.
Preferred Qualifications:
- Advanced degree (technical or MBA) or equivalent work experience is an advantage
- Experience with SQL Databases is an advantage
- Experience leading or supporting structured process improvement efforts
- Knowledge of the financial services or payments industry
Perks and Benefits
Transportation Allowances
Required Skills
- Scheduling
- VBA
- SQL
- Data Analysis
- Data Management
- Microsoft / MS Excel
- Database System Administration (DBA)
Preferred Courses
- Computer Science
- Statistics
- Mathematics
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Cypress, Makati, Metro Manila, Philippines
- Industry
- Staffing / Recruiting
- Vacancy
- 3 openings
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About Conexus Staffing and Consultancy Solutions, Inc.
We believe that hiring the RIGHT people is key to any business success.
At Conexus Staffing and Consultancy Solutions, we provide your business with competent human resources by matching skills and talent to your middle and low level staffing requirements, crucial to your business success. We spearhead the recruitment cycle—from sourcing of candidates, resume screening, background checks, to interviews and short listing. Complementary to this is our wide range of training solutions in areas like customer service, English proficiency, and effective management, to name a few. We at Conexus take care of your staffing requirements so that you can focus more on your core business.
Our sister company, Optimus Executive Search Solutions, is a trusted name in executive search. Like them, we operate under the same core values of Best practice, Responsive, Integrity, Dynamic, Growth, and Engaged (BRIDGE). Like Optimus, we adhere to high quality standards in our professional practice. Conexus’ Board of Directors, core team of Consultants, and Board Advisers represent solid experience in the fields of finance, investment banking, sales and marketing particularly in the fast moving consumer goods sector, pharmaceutical, human resources management, general management, energy and infrastructure, retail and property management, information technology and recruitment consulting.