Customer Service Representative | Financial Services | Pasig
Conexus Staffing and Consultancy Solutions, Inc.
- Makati, PhilippinesCypress, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- ₱18,000.00 - ₱21,000.00 / monthPHP180002100018000MONTH
- Full timeFULL_TIME
Job closed.
Job Description
- Provide phone, email and chat front line customer service;
-
Professionally handle incoming customers' inquiries;
- Thoroughly and efficiently gather required customer information;
- Meet and exceed company and individual performance metrics;
- Be a reliable and agile resource for customer service;
- Will be handling basic issues encountered by our customers in both sending and receiving remittances.
Minimum Qualifications
- 1.5 years of prior CSR experience or equivalent experience in non-BPO industry;
- Ease and proficiency in web navigation
- Satisfactory spoken and written communication skills in both Filipino and English languages;
- Critical thinking and decision-processing skills;
- Effective business writing skills;
- High level of ease in conversing and processing thoughts with customers in both Filipino and English languages;
- Depending on mix, indicate and assess % of experience in various channels: E.g., 50% in voice, chat and email;
- Has to be willing to be on different work shifts depending on business requirements;
- Has to demonstrate reliability in terms of work history, attendance and punctuality.
Perks and Benefits
- Transportation Allowances
Required Skills
- Business Correspondence
- MS Office
- Customer Service
- Technical Skills
- Critical Thinking
- Communication Skills
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Cypress, Makati, Metro Manila, Philippines
- Industry
- Staffing / Recruiting
- Vacancy
- 10 openings
About Conexus Staffing and Consultancy Solutions, Inc.
We believe that hiring the RIGHT people is key to any business success.
At Conexus Staffing and Consultancy Solutions, we provide your business with competent human resources by matching skills and talent to your middle and low level staffing requirements, crucial to your business success. We spearhead the recruitment cycle—from sourcing of candidates, resume screening, background checks, to interviews and short listing. Complementary to this is our wide range of training solutions in areas like customer service, English proficiency, and effective management, to name a few. We at Conexus take care of your staffing requirements so that you can focus more on your core business.
Our sister company, Optimus Executive Search Solutions, is a trusted name in executive search. Like them, we operate under the same core values of Best practice, Responsive, Integrity, Dynamic, Growth, and Engaged (BRIDGE). Like Optimus, we adhere to high quality standards in our professional practice. Conexus’ Board of Directors, core team of Consultants, and Board Advisers represent solid experience in the fields of finance, investment banking, sales and marketing particularly in the fast moving consumer goods sector, pharmaceutical, human resources management, general management, energy and infrastructure, retail and property management, information technology and recruitment consulting.