IT Helpdesk Specialist
Collabera Tech
- Parañaque, PhilippinesKm.22 East Service Road, South Superhighway, Bo. Cupang, 1702 Muntinlupa City Muntinlupa Metro Manila., Parañaque, Metro Manila, PhilippinesParañaqueMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 7 years ago
2016-11-09T16:00:00+00:00Job Description
This role advises and guides the client regarding the use of a broad range of products, offerings, and services. Following a standard call flow and problem handling processes (scripted or not scripted), they verify entitlement, perform problem determination, resolve and close the problem, or route the incident record to the appropriate level of support.
Using technical resources and tools, they support the client by answering questions and responding to client requirements. They utilize their product, technology, industry and/or services skills to identify problems which may be related to product installation, update, configuration, operations or performance.
They guide the client, advising on potential resolutions and their implementation, and play a key role in overall client satisfaction.
Minimum Qualifications
- At least 1-years of experience using ticketing systems, providing support;
- Strong knowledge in PC Installation, Troubleshooting, and Maintenance;
- Good communication and presentation skills;
- Excellent problem-solving skills;
- Preferably can start ASAP;
- Willing to work in Sucat, Paranaque;
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- Km.22 East Service Road, South Superhighway, Bo. Cupang, 1702 Muntinlupa City Muntinlupa Metro Manila., Parañaque, Metro Manila, Philippines
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About Collabera Tech
About Collabera
Collabera is ranked amongst the top 10 Information Technology (IT) staffing firms in the U.S., with more than $525 million in sales revenue and a global presence that represents approximately 12,000+ professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia), and Europe (Ireland, Netherlands, Poland, United Kingdom). We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers.
Not only are we committed to meeting and exceeding our customer’s needs, but also are committed to our employees’ satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the “Best Staffing Firm to Work For” for five consecutive years since 2012. Collabera has over 50 offices across the globe with a presence in ten countries and provides staff augmentation, managed services and direct placement services to global 2000 corporations.
For consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning. Visit www.collabera.com to learn more about our latest job openings.
Awards and Recognitions
--Staffing Industry Analysts: Best Staffing Firm to Work For (2016, 2015, 2014, 2013, 2012)
--Staffing Industry Analysts: Largest U.S. Staffing Firms (2016, 2015, 2014, 2013)
--Staffing Industry Analysts: Largest Minority Owned IT Staffing Firm in the US.