CoLearn Customer Success Officer
CoLearn
- South Jakarta, IndonesiaA-05, ruko kebayoran, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Expired 4 years ago
2020-06-14T17:00:00+00:00Job Description
About CoLearn:
Co-Learn was created in 2019 with the goal of making Indonesia competitive on a global scale. We help offline education players go online and create an inviting physical and digital environment that motivates students to study. Learn more about us at https://colearn.id
About the Customer Success Team:
Our success depends on the success of our acquired partners, offline education players making the transition to go online as quickly and smoothly as possible. Our Customer Success Team ensures owners, teachers, and students are able to utilize Colearn technology to enhance their learning experience.
As a Customer Success Officer, you will be responsible for:
- Onboarding new Partners identifying Colearn features that help them achieve success as quickly as possible
- Training Colearn Partners team to utilize online services such as online classes and practice assignment
- Support and respond to any alerts, red flags and poor performance of the product to ensure appropriate Product Teams will be able to resolve quickly and effectively
- Provide continual feedback to the Product Team to drive development based on customer needs
- Promoting programs available for Colearn Partners, ensuring participations
Minimum Qualifications
Qualifications:
- At least 1 year of Customer Success/Customer Service experience
- Customer Success experience in the tech industry is an asset
- Able to work under pressure with target orientation
- Able to collaboratively solve Partners’ problems on the spot
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Education and Training
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Ruko Kebayoran Square, Pondok Jaya, South Tangerang City, Banten, Indonesia
- Vacancy
- 12 openings
- Website
- https://colearn.id/
Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.