Retention Officer

Colcap Servicing Pty Ltd

  • Taguig, Philippines
    , , Taguig, Metro Manila, Philippines
    Taguig
    Metro Manila
    Philippines
  • 27,000.00 - 30,000.00 PHP / monthPHP27,000.0030,000.0027,000.00MONTH
  • Full time
Posted 21 days ago and deadline of application is on 30 Jul
Recruiter was hiring 8 hours ago

Retention Officer

Colcap Servicing Pty Ltd

Job Description

The Retention Officer's role is significantly important as it relates to retention of customers.

Responsibilities and Tasks:

• Assist the Senior Retention Officer (Sydney) with the daily retention of customers
• Assist with Borrower's hardship matters
• Day to day running of Retention inbox
• Assist with organising Welcome calls and letters
• Responding to and resolving queries received through emails/fax as well as processing tasks and requests
• Taking inbound calls from external and internal customers as well as making outbound calls
• Attending to Mortgage Managers' enquiries and disputes and providing quick, accurate and correct resolution
• Escalating specific matters, queries and concerns to the appropriate or relevant department once issue has been identified
• Regularly communicating with the Retention and Customer Service teams to obtain updates and making sure that messages, updates and initiatives are clearly understood
• Preparing letters (e.g. dishonour letters, notification and/or conversion, confirmation and/or customised letters)
• Actioning work items in a timely manner and updating internal system data as required
• Actioning other ad-hoc activities due to business exigencies or as deemed necessary by Management to achieve business goals

Minimum Qualifications

• Preferably with at least 1 year of working experience in the related field
• With Australian mortgage experience is an advantage
• Confident and articulate, able to engage in conversations and build relationships with clients at the highest level
• Strong management skill, able to work well under pressure and on flexible schedule
• Exhibit professional demeanour
• Ability to communicate in writing in a professional manner
• Good attention to detail and excellent analytical skills
• Ability to follow and understand instructions and procedures
• Good planning, organising and multi-tasking skills
• Must have proficiency with various software applications programs including e-mail messaging applications
• Ability to provide insight based on analysis
• Self-motivated and has knowledge-sharing mentality
• Ability to work on deadlines with less supervision

Perks and Benefits

  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Single Parent Leave Single Parent Leave
  • Special Leave Benefits for Women Special Leave Benefits for Women
  • Medical / Health Insurance Medical / Health Insurance

Required Skills

  • Business Correspondence
  • Organizing and Planning
  • Persuasion and Negotiation
  • Customer Service
  • Time Management
  • Critical Thinking
  • Communication Skills

Jobs Summary

Job level
Associate / Supervisor
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Always 
Office Address
BGC, Taguig, Metro Manila, Philippines
Industry
Financial Services
Vacancy
1 opening
Website
https://www.colcap.com.au

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About Colcap Servicing Pty Ltd

Colcap Servicing Pty Ltd is a branch of an Australian corporation based in Sydney, NSW founded in 2006. The company specializes in originating and servicing its white labelled mortgage offering with third party distributors as well as direct retail customers. The business has acquired and originated in excess of 3 billion AUD worth of assets over its history and provided financial products to more than 45,000 customers.
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