Collections Officer

Colcap Servicing Pty Ltd

  • Taguig, Philippines
    Taguig, Metro Manila, Philippines
    Metro Manila
  • 25,000.00 - 30,000.00 PHP / monthPHP25,000.0030,000.0025,000.00MONTH
  • Full time
Posted a month ago and deadline of application is on 30 Mar
Recruiter was hiring 20 hours ago

Collections Officer

Colcap Servicing Pty Ltd

Job Description

  • Managing a portfolio of customers’ accounts which the employee will assess and review
  • Providing information and support to clients experiencing financial difficulty/hardship
  • Collecting outstanding repayments, applicable fees and/or default interest charges
  • Managing the Arrears inbox and attending/responding to incoming emails
  • Attending incoming phone calls and requests
  • Providing relief for next level Collections Officers who are capable to instruct solicitors and recommend recovery and legal action
  • Backing up and assisting Customer Service
  • Take inbound calls (overflows) and messages for Customer Service and other relevant departments
  • Actioning other tasks or duties due to business exigencies or as deemed necessary by Management to achieve business goals

Minimum Qualifications

  • Preferably with Australian mortgage experience
  • At least 1 year of working experience in the related fiel is required for this position
  • Ability to cope with change
  • Confident and articulate, able to engage in conversations and building relationships with clients at the highest level
  • Time management and multi-tasking skills, able to work under pressure
  • Has an understanding of credit assessment practices and knowledge of the consumer credit code
  • Good attention to detail
  • Excellent analytical skill
  • Ability to provide insight based on analysis
  • Ability to work in a fast-paced environment
  • Strong communication (verbal and written) and negotiation skills
  • Positive attitude, goal-oriented and self-motivated
  • Excellent work ethic; team player
  • Ability to follow instructions correctly
  • Ability to cope with change
  • Strong understanding of the importance of quality and customer service experience
  • Strong PC skills

Perks and Benefits

  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Paid Bereavement/Family Leave Paid Bereavement/Family Leave
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Single Parent Leave Single Parent Leave
  • Special Leave Benefits for Women Special Leave Benefits for Women
  • Medical / Health Insurance Medical / Health Insurance

Required Skills

  • Attention to Detail
  • Customer Service
  • Critical Thinking
  • Communication Skills

Jobs Summary

Job level
Associate / Supervisor
Job category
Accounting and Finance
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
BGC, Taguig, Metro Manila, Philippines
Financial Services
1 opening

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About Colcap Servicing Pty Ltd

Colcap Servicing Pty Ltd is a branch of an Australian corporation based in Sydney, NSW founded in 2006. The company specializes in originating and servicing its white labelled mortgage offering with third party distributors as well as direct retail customers. The business has acquired and originated in excess of 3 billion AUD worth of assets over its history and provided financial products to more than 45,000 customers.