Customer Service Officer
Colcap Servicing Pty Ltd
- Taguig, PhilippinesTaguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- ₱25,000.00 - ₱30,000.00 / monthPHP250003000025000MONTH
- Full timeFULL_TIME
Expired 3 months ago
2023-08-29T14:00:00+00:00Job closed.
Job Description
- Responding to and resolving queries received through emails/fax as well processing tasks and requests.
- Taking inbound calls from external and internal customers as well as making outbound calls.
- Attending to Mortgage Managers' enquiries and disputes) and providing quick, accurate and correct response and resolution.
- Escalating specific matters, queries and concerns to the appropriate or relevant department once issue has been identified.
- Escalating matters that are normally being handled by Credit, Sales, Retention, Settlements, etc.
- Collaborating with other teams/departments such as Arrears, Sales, Retention, Settlements and Discharges
- Escalating matters that are normally being handled by Credit, Sales, Retention, Settlements, etc.
- Regularly communicating with team members and colleagues to obtain updates and making sure that messages, updates and initiatives are clearly understood
- Delegating email tasks and TDIs to relevant team member(s) to look into and action, checking if correct procedure and appropriate resolution have been made.
- Organising welcome calls
- Assisting the Retention team and Sales Support (for pre-qualifications)
- Organising and actioning other ad-hoc activities
Minimum Qualifications
- With Australian mortgage experience is an advantage
- Confident and articulate, able to engage in conversations and build relationships with clients at the highest level
- Customer-focused
- Able to work well under pressure and on a flexible schedule
- Exhibit professional demeanor
- Above-average oral communication skill
- Strong writing skills, able to compose business letters
- Good attention to detail
- Good planning, organising, multi-tasking, and problem-solving skills
- Must have proficiency with various software applications programs including e-mail messaging applications, Microsoft Word and Excel Environment
- Ability to provide insight based on analysis
- Knowledge-sharing mentality
- Ability to work on deadlines
Perks and Benefits
Special Leave Benefits for Women
Single Parent Leave
Medical / Health Insurance
Paid Sick Leave
Paid Bereavement/Family Leave
Paid Holidays
Paid Vacation Leave
Maternity & Paternity Leave
Required Skills
- Business Correspondence
- Email Support
- Customer Service
- Critical Thinking
- Communication Skills
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- BGC, Taguig, Metro Manila, Philippines
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About Colcap Servicing Pty Ltd
Colcap Servicing Pty Ltd is a branch of an Australian corporation based in Sydney, NSW founded in 2006. The company specializes in originating and servicing its white labelled mortgage offering with third party distributors as well as direct retail customers. The business has acquired and originated in excess of 3 billion AUD worth of assets over its history and provided financial products to more than 45,000 customers.