Coins.ph
Coins.ph

Operations Associate  

Coins.ph

 
  • Pasig, Philippines
    Meralco Avenue , Pasig, Metro Manila, Philippines
    Pasig
    Metro Manila
    Philippines
    Philippines
  • ₱25,000.00 - ₱28,000.00 / month
    PHP
    25000
    28000
    25000
    MONTH
  • Full timeFULL_TIME

Expired 4 years ago

2019-12-30T16:00:00+00:00
Job closed.

Job Description

We envision a world where everyone has access to quality financial services. Providing our users with a stellar product and excellent customer experience is at the heart of our business. We are a fast-growing startup looking to work with passionate, motivated professionals in improving our products and accelerating financial inclusion in Southeast Asia. We place great value on open communication, work ownership, and continuous learning on the job.

What you'll do:

  • Manage daily customer operations such as orders, account verification, and fullfilment.
  • Monitor and analyze transactions.
  • Respond to any customer issues.
  • Facilitate and respond to customer emails and calls.
  • Plan and implement strategies to provide excellent customer experience.
  • Work closely with the development, marketing, and compliance teams in improving the product and providing solutions to increase product and process efficiency.

Minimum Qualifications

  • Excellent command of the English language.
  • Strong communication, planning, and analytical skills.
  • Highly trustworthy and extremely organized.
  • Passionate about building lasting customer relationships by providing excellent customer experience.
  • A track-record of getting things done - drive, ownership and execution are core to our culture at coins.ph.

Perks and Benefits

  • Paid Vacation LeavePaid Vacation Leave
  • Paid Sick LeavePaid Sick Leave

Other

Work on a big idea that is changing the world
Own your projects
Be a part of a fun, smart and ambitious team
Work with experienced Silicon Valley entrepreneurs
Competitive compensation package
Free food (we provide lunch and eat together)
Flexible sick/vacation day policy

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Always
Office Address
UnionBank Plaza, Meralco Avenue, San Antonio, Pasig, Metro Manila, Philippines
Industry
Information Technology / IT
Vacancy
5 openings
Website
https://coins.ph/

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About Coins.ph

At Coins.ph, we give people the freedom to use their money the way they want. Over half of the population in South East Asia is un-served by traditional banks and left to transact in cash leaving them exposed to high remittance fees, high-interest loans, and unable to save, invest, or build credit. We believe that everyone deserves access to financial services regardless of having a bank account or credit card. Coins.ph uses digital currency and mobile phones to increase accessibility and reduce the cost of driving financial services to customers - bridging the gap between the banks and the unbanked. We are going to change the landscape of financial inclusion in Southeast Asia

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