Operations Associate

Coins.ph

Is a verified Kalibrr employer

Vacancy
3 openings
Preferred Educational Attainment
Graduated from college
Posted
6 months ago
Application deadline
in 6 months
Recruiter responds
87% of the time
Recruiter last seen
20 hours ago
Industry
Information Technology / IT
Employment Type
Full time
Salary
25,000.00 - 28,000.00 PHP per month
Office Address
12F Centerpoint Bldg. Julia Vargas cor Garnet St, Ortigas Center, Pasig City, Pasig, National Capital Region (Metro Manila), Philippines
Required Skills
Creative Thinking
Organizing and Planning
Analyzing Data
Complex Problem-Solving
Conflict Resolution
Processing Information
Judgement and Decision Making
Information Analysis
Deductive Reasoning
Minimum Qualifications:
Graduated from college
  • Excellent command of the English language.
  • Strong communication, planning, and analytical skills.
  • Highly trustworthy and extremely organized.
  • Passionate about building lasting customer relationships by providing excellent customer experience.
  • A track-record of getting things done - drive, ownership and execution are core to our culture at coins.ph.
Job Description

We envision a world where everyone has access to quality financial services. Providing our users with a stellar product and excellent customer experience is at the heart of our business. We are a fast-growing startup looking to work with passionate, motivated professionals in improving our products and accelerating financial inclusion in Southeast Asia. We place great value on open communication, work ownership, and continuous learning on the job.

What you'll do:

  • Manage daily customer operations such as orders, account verification, and fullfilment.
  • Monitor and analyze transactions.
  • Respond to any customer issues.
  • Facilitate and respond to customer emails and calls.
  • Plan and implement strategies to provide excellent customer experience.
  • Work closely with the development, marketing, and compliance teams in improving the product and providing solutions to increase product and process efficiency.
Perks and Benefits
Time Off
  • Paid Vacation Leave
  • Paid Sick Leave
Other

Work on a big idea that is changing the world
Own your projects
Be a part of a fun, smart and ambitious team
Work with experienced Silicon Valley entrepreneurs
Competitive compensation package
Free food (we provide lunch and eat together)
Flexible sick/vacation day policy

About Coins.ph
At Coins.ph, we give people the freedom to use their money the way they want. Over half of the population in South East Asia is un-served by traditional banks and left to transact in cash leaving them exposed to high remittance fees, high interest loans, and unable to save, invest, or build credit. We believe that everyone deserves access to financial services regardless of having a bank account or credit card. Coins.ph uses digital currency and mobile phones to increase accessibility and reduce the cost of driving financial services to customers - bridging the gap between the banks and the unbanked. We are going changing the landscape of financial inclusion in Southeast Asia


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