Coins.ph
Coins.ph

Operations Associate | Account Resolution  

Coins.ph

 
  • Pasig, Philippines
    UnionBank Plaza, Meralco Avenue, San Antonio, Pasig, Metro Manila, Philippines, Pasig, Metro Manila, Philippines
    Pasig
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 2 years ago

2022-09-08T16:00:00+00:00
Job closed.

Job Description

  • Resolve account assessments made by Enhanced Due Diligence and Risk teams, and communicate to customers the status of their accounts
  • Review and double check information customers submitted as part of our enhanced due diligence process
  • Perform account closure process and ensuring that key stakeholders complete their step
  • Respond to escalated tickets in a timely manner and within Service-Level Agreement
  • Provide support to customers with empathy and a level-head and give excellent customer service experience overall
  • Evaluate Standard Operating Procedures and plan and implement ways to improve service and process efficiency
  • Stay updated on best practices and create strategies on how to apply it to Coins
  • Perform other related duties and tasks as may be required from time to time

Minimum Qualifications

  • Passionate about wallet security, building lasting customer relationships and optimizing processes
  • Graduate of Communications, Business Management, Operations Management, or equivalent
  • Strong verbal and written communication skills in both English and Filipino
  • Knowledgeable in Google Suite programs
  • Highly-flexible, able to wear multiple hats, and thrives in a fast-paced work environment
  • Thinks fast under pressure and solves problems on the go without being overwhelmed
  • Trustworthy and able to protect confidential information with discretion
  • Meticulous, detail-oriented, and able to work quickly without supervision
  • Discreet and upholds customer privacy and confidential information
  • Has a track record for getting things done - drive, ownership, and execution is at the core of our culture

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
0
Office Address
UnionBank Plaza, Meralco Avenue, San Antonio, Pasig, Metro Manila, Philippines
Industry
Information Technology / IT
Vacancy
1 opening
Website
https://coins.ph/

Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.

About Coins.ph

At Coins.ph, we give people the freedom to use their money the way they want. Over half of the population in South East Asia is un-served by traditional banks and left to transact in cash leaving them exposed to high remittance fees, high-interest loans, and unable to save, invest, or build credit. We believe that everyone deserves access to financial services regardless of having a bank account or credit card. Coins.ph uses digital currency and mobile phones to increase accessibility and reduce the cost of driving financial services to customers - bridging the gap between the banks and the unbanked. We are going to change the landscape of financial inclusion in Southeast Asia

People also applied to

  1. Home

Other Recommended Jobs

Apply jobs in

Job Categories:

Related to your search: