Coins.ph
Coins.ph

Operations Associate | Fiat Settlement  

Coins.ph

 
  • Pasig, Philippines
    UnionBank Plaza, Meralco Avenue, San Antonio, Pasig, Metro Manila, Philippines, Pasig, Metro Manila, Philippines
    Pasig
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 2 years ago

2022-09-05T16:00:00+00:00
Job closed.

Job Description

  • Oversee daily customer operations of Coins.ph fiat wallet (cash in, cash out, bills payment, etc.) services which includes transaction processing, service monitoring, and incident reporting and handling
  • Monitor and analyze Coins.ph fiat wallet transactions
  • Respond to escalated customer fiat wallet concerns and issues
  • Work with the team to analyze weekly KPIs and identify gaps and points for improvement to provide excellent customer experience
  • Work closely with the Product, Engineering, Marketing, and Compliance teams in improving the product and providing solutions to increase our service and process efficiency

Minimum Qualifications

  • Internship experience in operations, settlement or reconciliation at a digital asset firm or financial institutions is a plus
  • Graduate of Business Management, Entrepreneurship, Operations Management, or equivalent
  • Passionate about building long-lasting customer relationships and optimizing processes
  • Strong verbal and written communication skills in both English and Filipino
  • Strong analytical skills and knowledgeable in Google Suite programs
  • Highly flexible, able to wear multiple hats, and thrives in a fast-paced work environment
  • Thinks fast under pressure and solves problems on the go without being overwhelmed
  • Trustworthy and able to protect confidential information with discretion
  • Meticulous, detail-oriented, and able to work quickly without supervision
  • Discreet and upholds customer privacy and confidential information
  • Has a track record for getting things done - drive, ownership, and execution is at the core of our culture
  • Interested in Web3, Cryptocurrency is a plus

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Office Address
UnionBank Plaza, Meralco Avenue, San Antonio, Pasig, Metro Manila, Philippines
Industry
Information Technology / IT
Vacancy
3 openings
Website
https://coins.ph/

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About Coins.ph

At Coins.ph, we give people the freedom to use their money the way they want. Over half of the population in South East Asia is un-served by traditional banks and left to transact in cash leaving them exposed to high remittance fees, high-interest loans, and unable to save, invest, or build credit. We believe that everyone deserves access to financial services regardless of having a bank account or credit card. Coins.ph uses digital currency and mobile phones to increase accessibility and reduce the cost of driving financial services to customers - bridging the gap between the banks and the unbanked. We are going to change the landscape of financial inclusion in Southeast Asia

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