Coins.ph

Phone Support Specialist  

Coins.ph

 
  • Pasig, Philippines
    UnionBank Plaza, Meralco Avenue, San Antonio, Pasig, Metro Manila, Philippines, Pasig, Metro Manila, Philippines
    Pasig
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 6 days ago

Job closed.

Job Description

Who we are

Coins.ph is a leading mobile wallet and payments platform in the Philippines that enables anyone, including those without a bank account, to easily access financial services directly from their mobile phone.

Founded in 2014 in the Philippines and serving over 10 million Filipinos, the Coins.ph mobile app provides customers with direct access to banking and digital payment services, including local and international remittances, mobile air-time, bill payments, game credits, and online shopping. Coins.ph is regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever blockchain-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.

We envision a world where everyone has access to quality financial services, improving everyday life through convenient, accessible, and approachable products and services.

Who we're looking for

We are looking for Phone Support Specialists to join our Operations Team under the Customer Solutions group. The successful candidates shall respond to customer questions and concerns via phone in relation to daily customer operations such as transaction processing, account verification, incident reporting and handling. They shall act as the (literal) voice of the customers within the company and raise issues to the relevant teams.

What you'll do

As a Phone Support Specialist, you will:

  • Respond to inbound customer calls in a timely manner and within SLA.Listen to customers with empathy and a level-head and provide excellent customer service experience overall.
  • Quickly resolve customer complaints via phone by closely coordinating with other teams.
  • Meticulously maintain a call log and provide daily, weekly, and/or monthly reports regarding customer concerns received.
  • Help plan and implement strategies based on customer feedback to improve experience across the board, from process efficiency to product improvements
  • Evaluate SOPs and plan and implement ways to improve service and process efficiency
  • Stay updated on best practices and create strategies on how to apply it to Coins
  • Perform other related duties and tasks as may be required from time to time

Minimum Qualifications

Who you are:

  • Passionate about building lasting customer relationships and optimizing processes
  • Graduate of Communications, Business Management, Operations Management, or equivalent
  • Strong verbal and written communication skills in both English and Filipino
  • Knowledgeable in Google Suite programs
  • Highly-flexible, able to wear multiple hats, and thrives in a fast-paced work environment
  • Thinks fast under pressure and solves problems on the go without being overwhelmed
  • Trustworthy and able to protect confidential information with discretion
  • Meticulous, detail-oriented, and able to work quickly without supervision
  • Discreet and upholds customer privacy and confidential information
  • Has a track record for getting things done - drive, ownership, and execution is at the core of our culture

Perks and Benefits

  • Free Lunch or SnacksFree Lunch or Snacks
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
UnionBank Plaza, Meralco Avenue, San Antonio, Pasig, Metro Manila, Philippines
Vacancy
1 opening
Website
https://coins.ph/

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About Coins.ph

At Coins.ph, we give people the freedom to use their money the way they want. Over half of the population in South East Asia is un-served by traditional banks and left to transact in cash leaving them exposed to high remittance fees, high-interest loans, and unable to save, invest, or build credit. We believe that everyone deserves access to financial services regardless of having a bank account or credit card. Coins.ph uses digital currency and mobile phones to increase accessibility and reduce the cost of driving financial services to customers - bridging the gap between the banks and the unbanked. We are going to change the landscape of financial inclusion in Southeast Asia
Coins.phhttps://rec-data.kalibrr.com/www.kalibrr.com/logos/H93E5X3YHMTX7BU7DUERKXYLT8N788MDJJ4BHZLQ-606b111c.pngAt Coins.ph, we give people the freedom to use their money the way they want. Over half of the population in South East Asia is un-served by traditional banks and left to transact in cash leaving them exposed to high remittance fees, high-interest loans, and unable to save, invest, or build credit. We believe that everyone deserves access to financial services regardless of having a bank account or credit card. Coins.ph uses digital currency and mobile phones to increase accessibility and reduce the cost of driving financial services to customers - bridging the gap between the banks and the unbanked. We are going to change the landscape of financial inclusion in Southeast Asia

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