Operations Associate  

Who we are

Coins.ph is a leading mobile wallet and payments platform in the Philippines that enables anyone, including those without a bank account, to easily access financial services directly from their phone.

Founded in 2014 in the Philippines and serving over 5 million Filipinos, the Coins.ph mobile app provides customers with direct access to banking and digital payment services, including local and international remittances, mobile air-time, bill payments, game credits, and online shopping. Coins.ph is regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever blockchain-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.

We envision a world where everyone has access to quality financial services, improving everyday life through convenient, accessible, and approachable products and services.

Who we're looking for

We are looking for Operations Associates to join our Operations team. The successful candidates shall be the voice of the customers within the company. They will handle all aspects of daily customer operations such as transaction processing, account verification, incident reporting and handling.

What you'll do

As an Operations Associate, you will:

• Help plan and implement strategies based on customer feedback to improve experience across the board, from process efficiency to product improvements
• Manage transactions and verifications and coordinate with service providers and partners when necessary
• Monitor and analyze customer transactions and provide actionable recommendations
• Ensure customers are constantly updated on their transaction or verification status
• Handle customer concerns, responding quickly and acting with empathy and a level-head
• Evaluate SOPs and plan and implement ways to improve service and process efficiency
• Stay updated on best practices and create strategies on how to apply it to Coins
• Perform other related duties and tasks as may be required from time to time

Who you are:

• Passionate about building lasting customer relationships and optimizing processes
• Graduate of Business Management, Entrepreneurship, Operations Management, or equivalent
• Strong verbal and written communication skills in both English and Filipino
• Strong analytical skills and knowledgeable in Google Suite programs
• Highly-flexible, able to wear multiple hats, and thrives in a fast-paced work environment
• Thinks fast under pressure and solves problems on the go without being overwhelmed
• Trustworthy and able to protect confidential information with discretion
• Meticulous, detail-oriented, and able to work quickly without supervision
• Discreet and upholds customer privacy and confidential information
• Has a track record for getting things done - drive, ownership, and execution is at the core of our culture