Remote Customer Success Hero  

Here’s what’s exciting, we are looking for a proficient, dynamic and resourceful Customer Success Hero with the investigative mindset who always strives to deliver next level service and to provide the best journey for our customers. You must be able to thrive in a fast-paced, vibrant environment and be able to take on a wide range of tasks while working remotely.

What you'll be doing:

• Resolve customer issues and maintain acceptable service level agreements (SLA)
• Forward user feedback to the relevant department to improve the customer journey
• Help create content for our Knowledge Base
• Engage in discussion with partners and industry leaders
• Support the Marketing Department with various projects and initiatives

Who you are:

• At least a year of customer service experience (may it be email, phone, or chat support)
• A front runner in creating relationships with the humans who use Coinberry, including retail customers, influencers, competitors and partners;
• Able to provide concise, articulate and insightful analysis in written and verbal form, as well as communicate these with clarity and brevity
• Critical thinker who can speak for Coinberry users within the organization;
• Experienced with productivity tools and CRM software;
• Doesn't shy away from taking on new responsibilities and learning new roles;
• Seeks the solution and thrives with Freedom.

What sets you apart:

• Cryptocurrency knowledge would be an asset (but we can always teach you all you need to know)
• Financial, Fintech or Technology Industry background is a plus
• Understands the startup culture