Code Ninja IT Solutions Inc
Code Ninja IT Solutions Inc

Team Lead | Customer Service  

Code Ninja IT Solutions Inc

  • Quezon City, Philippines
    Quezon City, Metro Manila, Philippines
    Quezon City
    Metro Manila
  • ₱30,000.00 - ₱45,000.00 / month
  • Full timeFULL_TIME

Expired a month ago

Job closed.

Job Description

About the Company

Code Ninja houses 3 different US-based tech startups. This role will be assigned to our youngest startup - Veterans Home Access or DD214 Direct. It is a technology first company dedicated to helping veterans and military families retrieving their government records. We aim to be the change these veterans need in getting their benefits faster.

Who You Are

We are looking for a people manager to develop a diverse group of team members to uphold the level of standards of the company without compromising customer satisfaction. This leadership position is responsible for providing quality and efficient customer service through the daily management of a team of employees to include screening, motivating, recognizing, and rewarding, coaching, counseling, training, and problem-solving.

Additionally, you will be responsible for assisting our US counterparts with process development, KPI analysis, and implementation of staffing, training, including reward/recognition programs.

What You Do

  • Create an inspiring team environment with an open communication culture
  • Set clear team goals in support of business objectives
  • Oversee day-to-day operation - ensuring staffing levels and deliverables are met
  • In charge of resolving escalations and complex issues
  • Monitor team performance and report on metrics
  • Discover training needs and provide coaching
  • Listen to team members’ feedback and resolve any issues or conflicts
  • Recognize and utilize high performing team members
  • Uplift the performance of team members not meeting goals through specific action plans
  • Design sustainable rewards or compensation programs to drive performance

Minimum Qualifications

  • In-depth knowledge of performance metrics
  • Abreast with operational processes
  • Excellent communication and leadership skills
  • Organizational and time-management skills
  • Decision-making skills
  • Data analytics (forecasting, planning, etc.)
  • Experienced in sales or upselling
  • Knowledge with Zendesk is preferred but not required
  • At least 2 years of experience in leading a team

Perks and Benefits

  • Work from HomeWork from Home
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Life InsuranceLife Insurance
  • Paid Vacation LeavePaid Vacation Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave

Jobs Summary

Job Level
Mid-Senior Level / Manager
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Quezon City, Metro Manila, Philippines
1 opening

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About Code Ninja IT Solutions Inc

Here at Code Ninja we are always challenged by innovation. We like thinking about big ideas while starting out small. This is why we hire the best talent we can find and outfit them with state-of-the art tools as well as a healthy working environment. We’re very proud of our groundbreaking projects that have generated over millions of users. We want you to build the next cool thing with us.

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