Customer Sales Representative

Code Ninja IT Solutions Inc

  • Quezon City, Philippines
    Eulogio Rodriguez Jr. Ave, Bagumbayan, Quezon City, Metro Manila, Philippines
    Quezon City
    Metro Manila
    Philippines
    Philippines
    TELECOMMUTE
  • Contractual
Posted a month ago and deadline of application is on 14 Mar
Recruiter was hiring 3 hours ago

Customer Sales Representative

Code Ninja IT Solutions Inc

Job Description

Background of the Role

Code Ninja is looking for a Customer Success Manager for one of our startups, Veterans Home Access. Veterans Home Access is a veteran-owned business that simplifies and expedites the search and delivery of military discharge documents.

The Customer Success Manager will be responsible for handling customer support inquiries through phone and email. The scope of the role includes selling our product and services. We are in search of someone with strong sales experience, customer service, chat, and email management, and excellent communication skills.

Responsibilities:

  • Act as the first point of contact for all service questions. Utilize voice and non-voice channels to resolve customer queries.
  • Capture and track customer feedback and coordinate with internal teams to resolve issues.
  • Inbound Customer Service: Interact with customers over phone/email to address various product queries and issues.
  • Outbound Customer Service: Call/email prospective clients to explain product and services, and build professional working relationships
  • Sales: Generate leads/prospects over the phone, follow-up with leads who have been contacted in the past
  • Maintain the client database and ensure that client/customer information is always correct and updated.
  • Collaborate with our Arizona and Manila office to enforce the goal to close qualified leads

Minimum Qualifications

Qualifications:​​​​​​​

  • You have at least 1–2 solid years’ experience in Inbound and Outbound Customer Service, Inbound Upselling, Chat, and Email Support
  • Excellent listening, convincing, and communication skills. A good American accent is a must.
  • Excellent track record in Customer Service and Sales
  • You are comfortable with technology (email, Google, VOIP, etc.).
  • Familiarity with CRM applications, Zendesk, and other platforms is a plus
  • You can work on a night shift. Flexibility to work on the weekends and PH holidays is a plus.
  • Strong analytical and planning skills;
  • Good communication and presentation skills;
  • Excellent problem-solving skills;

Perks and Benefits

  • Work from Home Work from Home

Jobs Summary

Job level
Associate / Supervisor
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Always 
Office Address
Vignet Center, Eulogio Rodriguez Jr. Ave, 1110 Quezon City, Philippines
Industry
Information Technology / IT
Vacancy
2 openings
Website
https://codeninja.co/

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About Code Ninja IT Solutions Inc

Here at Code Ninja we are always challenged by innovation. We like thinking about big ideas while starting out small. This is why we hire the best talent we can find and outfit them with state-of-the art tools as well as a healthy working environment. We’re very proud of our groundbreaking projects that have generated over millions of users. We want you to build the next cool thing with us.