CMG Retail Group
CMG Retail Group

Customer Service Representative (CSR)  

CMG Retail Group

  • Pasig, Philippines
    12, Pasig, Metro Manila, Centerpoint Bldg. Julia Vargas Ave. Corner Garnet St. Ortigas Center Pasig City, Philippines
    Metro Manila
  • Full timeFULL_TIME
Job closed.

Job Description

You’re invited to apply for Customer Service Representative position at CMG Retail E-Commerce team!

Summary: Responsible for developing and nurturing customer relationships in order to gain repeat business by friendly and clear communication with customers via phone, email and chat. Provide assistance on ordering and knowledgeable answers to questions about products, pricing and availability.


  • Must be reliable & provide phone, email, and chat support. Connect with and respond to customer inquiries via multiple channels in with empathy, solutions, and speed. Develop a thorough understanding of the applications and processes that comprise eCommerce functions and services.
  • Exhibit professionalism when answering customers and provide exceptional customer service. Independently seek solutions to customer issues, ask questions when you’re unsure of the answer, and escalate problems to the appropriate person when necessary.
  • Coordinate with customers for return/exchange requests.
  • Making sales or recommendations for products or services that may better suit client needs. Up-sells and makes recommendations to prospects and existing customers.

Minimum Qualifications

  • Comfortable using computers and online software
  • Excellent communication skills
  • Knowledge of the products
  • Patience and customer understanding
  • Ability to use positive language and ability to ‘read’ customers
  • Detailed and can work with minimal supervision

Required Skills

  • Problem Sensitivity
  • Customer Service
  • Time Management
  • Typing

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Completed associate's degree
Recruiter response to application
Office Address
J. Cruz St. Ugong Pasig City
Retail Industry
10 openings

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About CMG Retail Group

CMG Retail is a house of brands empowering women to build confidence and creatively express themselves everyday. Our portfolio spans boutiques (CLN, CMG, So Fab), department stores (Matthews, Figlia, Figliarina, Sorores, Marie Nicole, Shubizz), men's (Traffic, Uomo) and international (Dr. Martens, Staccato, Vizzano). With over 40 years of experience in the fashion industry and more than 200 retail locations nationwide, we are a trusted partner of women from all walks of life. We look forward to meeting you!

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