Remote Support Technician
Deployed Philippines, Inc.
- Pasig, PhilippinesSan Miguel Ave, Ortigas Center, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 7 years ago
2017-02-14T16:00:00+00:00Job closed.
Job Description
- Take support requests from our clients and their staff (end users) via telephone, email and support ticketing system in a courteous and helpful manner
- Troubleshoot issues with (but not limited to) Windows & Mac OS, Office365, Full Microsoft Office Suite including Outlook email/exchange, ActiveSync, Printers, Network connectivity, Back ups and restore, Server monitoring, File access and permissions, Voip phone systems, Desktop and Laptop support requests
- Antivirus installation and monitoring
- Use diagnostic utilities to help with troubleshooting
- Domain & DNS registration and management
- Record all support requests and work carried out on the ConnectWise Support Ticketing system
- Prioritize support requests – resolve as quickly as possible.
- Escalate support tickets to Perth based technician for onsite visit where remote support is not sufficient.
- Access software updates, drivers, knowledge bases, forums and FAQs on the internet to assist in problem solving. (Google is your friend)
Minimum Qualifications
- Good knowledge in Office 365 particularly using Sharepoint platform within 365
- CompTIA A+
- CompTIA Network+
- Microsoft Certified Professional
- Microsoft Certified Solutions Associate
- Fluent in English both oral and written and
- Bright, friendly and courteous
- Will be an advantage if you have the following:
- CompTIA Server+
- CompTIA Cloud+
- Microsoft Certified Solutions Expert
- Connect-wise
- IELTS English Test
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- San Miguel Ave, Ortigas Center, Pasig, Metro Manila, Philippines
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About Deployed Philippines, Inc.
Deployed Philippines Inc is a non traditional BPO company servicing New Zealand and Australian clients. We provide remote staffing services for Banking and Insurance, IT and communication, HR and payroll.
Our clients are small and medium sized businesses with specific needs. The company provide high quality solutions in diverse business areas. We focuses on integrated end-to-end outsourcing and delivery of result-oriented benefits to our clients through cost effective support, productivity and process reengineering.
We value all our employees and treat each role as important to the company. This type of relationship helps us achieve our goals and move to the next level.
If you are striving to reach your full potential and have good strong work ethics we are the company you are looking for.