Client Support Analyst Level 1
Deployed Philippines, Inc.
- Pasig, PhilippinesSan Miguel Avenue, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- ₱50,000.00 - ₱60,000.00 / monthPHP500006000050000MONTH
- Full timeFULL_TIME
Expired 2 years ago
2021-11-13T16:00:00+00:00Job closed.
Job Description
- You will troubleshoot business and operational issues associated with the Körber Supply Chain K.Motion products
- You will also troubleshoot Windows OS, SQL Server, SSR reports and other 3rd party vendor software.
- You will interface with customer administrator and IT teams, project leaders, developers and implementors on support issues.
- You will quantify issues and provide supporting data if issues are escalated to ERP Vendor, Körber Supply Chain, Vocollect, RF Hardware Provider, or other third parties
- You will develop and mentor operations team members as Warehouse Management System (WMS) “Super Users” and Trainers on warehouse and distribution best practices with WMS
Minimum Qualifications
- You have strong customer service skills and ability to multi-task
- You have excellent listening, oral, and written communication skills with strong interpersonal skills
- You have the ability to prioritize tasks and self-manage
- You have strong analytical, communication, troubleshooting, and problem-solving skills
- You have a BS/BA, Computer Science or equivalent degree
- You have intermediate experience with IIS and MS SQL databases, queries and stored procedures
- You have experience with Oracle PL/SQL
- If you have experience with JavaScript or TypeScript, C# it’s a plus
- You have familiarity with HTML/XML/JSON/OData
- You have OS Experience: Windows Server 2012+ and Linux Oracle Linux + Visualization
- You understand TCPIP/Ports, HTTPS, SMTP, DNS
- You must be able to work a rotational on-call support and backup assistance for 24/7 coverage when needed.
- You have 1-3 years technical customer support experience
- You have warehouse Management Systems (WMS) expertise
- You may have Labeling (Bartender or Loftware) experience
- You may have reporting in MS SSRS experience
- You may have experience or industry knowledge in supply chain management solutions a plus
Perks and Benefits
Work from Home
Paid Holidays
Medical / Health Insurance
Paid Sick Leave
Paid Vacation Leave
Performance Bonus
Paid Bereavement/Family Leave
Recruitment / Signing Bonus
Life Insurance
Flexitime
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- San Miguel Avenue
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About Deployed Philippines, Inc.
Deployed Philippines Inc is a non traditional BPO company servicing New Zealand and Australian clients. We provide remote staffing services for Banking and Insurance, IT and communication, HR and payroll.
Our clients are small and medium sized businesses with specific needs. The company provide high quality solutions in diverse business areas. We focuses on integrated end-to-end outsourcing and delivery of result-oriented benefits to our clients through cost effective support, productivity and process reengineering.
We value all our employees and treat each role as important to the company. This type of relationship helps us achieve our goals and move to the next level.
If you are striving to reach your full potential and have good strong work ethics we are the company you are looking for.