Support Analyst  

Job Responsibilities:

• Troubleshoot business and operational issues associated with the Warehouse Management System (WMS)

• Quantify issues and provide supporting data if issues are escalated to ERP Vendor, Korber Supply Chain, Vocollect, RF Hardware Provider, Seagull Scientific, Business Objects, Loftware, or other third parties

• Manage the WMS environments and migration of configurations between environments

• Translate business requirements into technical design documents using Microsoft Visio, Word, Project and Excel

• Report changes in Dashboard, SSRS and Crystal Reports; such as modifying existing reports with additional search criteria or adding new search field elements, and creating new report pages for single tables or multiple tables using simple joins.

• Develop and mentor operations team members as WMS Super Users and Trainers on warehouse and distribution best practices with WMS

• WMS data administration including: new users, menus, locations, pick and put-away sequences, zone data, etc.

• SQL performance monitoring/index and query tuning

Requirements

• BS/BA, Computer Science or equivalent degree
• Intermediate to Advanced experience in databases (SQL/Oracle) queries and stored procedures
• Strong analytical, communication, troubleshooting, and problem-solving skills
• Strong customer service skills and ability to multi-task
• Excellent listening, oral, and written communication skills with strong interpersonal skills
• Ability to prioritize tasks and self-manage
• Supply chain and distribution industry knowledge and experience
• Expertise with interface technologies including TCP/IP Sockets, XML, Table-to-Table, etc.
• Barcode scanning and RF hardware (Intermec, LXE, Motorola, Symbol)

Preferred:

• 1-3 years technical customer support experience
• Experience with computer programming and basic understanding of computer programming languages recommended
• Warehouse Management Systems (WMS) expertise in Korber Supply Chain Software, RedPrairie (JDA), Manhattan Associates, SAP- WM, Oracle-WM, Accellos, Infor, etc.
• Labeling (Bartender or Loftware) experience a plus
• Reporting (Cognos, Business Objects, SSRS) experience a plus
• Experience with network operating systems, wireless hardware configuration and setup, and/or reporting application tools are a plus
• Experience or industry knowledge in supply chain management solutions a plus
• Experience with Korber Supply Chain Software’s Advantage Platform and Advantage Applications a plus
• Background in project management, solution and data-model design, configuration, and implementation of supply chain software solutions