Workforce Assistant Manager
Cloud English Training and Teaching Inc.
- Pasig, PhilippinesW 3101 A Philippine Stock Exchange Centre Building, Exchange Road, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- ₱30,000.00 - ₱35,000.00 / monthPHP300003500030000MONTH
- Full timeFULL_TIME
Job closed.
Job Description
- Responsible for the creation and supervision of daily, weekly and monthly reports for volume, service levels, abandon rates, shrinkage etc. and explain variances to forecasts.
- Works across stakeholders to design, develop and continuously improve forecasting models related to staffing needs and gathers relevant information to predict future impacts. Applies and integrates advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision making.
- Supervises the capacity planning, scheduling and real time analysis done by the workforce specialists
- To connect with Operations on a regular frequency and review the capacity planning on their excess or deficit staffing by process and to work on on a plan to mitigate any major foreseen issues
- To work with Operations, Training and Recruitment team and drive the WFM strategies to optimize resource utilization.
Minimum Qualifications
- Candidates should be a bachelor degree holder
- Should be excellent in both oral and written English
- Should have expertise in Microsoft Excel & Words and Google Sheets & Google Docs.
- Must have at least 3+ years experience in scheduling, capacity planning and forecasting or any related field
- Should have strong leadership skills
Preferred Skills and experience:
- Experience of implementing WFM tools or software to Excel based operation
- Strong in MS Excel Macro
- Strong in MS Access or any other data analysis tool
Perks and Benefits
- Paid Holidays
- Paid Vacation Leave
- Medical / Health Insurance
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Human Resources
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Often
- Office Address
- W 3101 A Philippine Stock Exchange Centre Building, Exchange Road , Pasig, Metro Manila, Philippines
About Cloud English Training and Teaching Inc.
CETT is the exclusive online teaching and training center of UPhone Services, the #1 online English learning services in Korea and Japan with the largest market share and highest growth rate in Korea. Consequently, we are one of the biggest and fastest growing online English teaching centers in the Philippines. We take pride in providing the best user experience for English learning in online platform. Moreover, we have a clear set of core values (Integrity, Passion, Transparency, Open Communication, Drive Change, Commitment to Excellence) that drives the organization as a winning team to position ourselves to emerge as the global leader in online English learning industry.