Customer Support Specialist  

Responsibilities

• Encourage our amazing clients to maximize their use of platform features and to develop beneficial workflows to supercharge their efforts.
• Own the customer experience. You will take the lead to help customers figure out what they need and guide them through to resolution with the least effort possible.
• Articulate insights from our customers to our product, development, and marketing teams to help continue shaping ClickUp into an industry leader.
• Collaborate with colleagues at all levels throughout the entire organization to find the answer you need
• Educate and empower our users to become better ClickUp users
• Contribute to the improvement of team processes and client-facing support documentation.
• Be a Clickup ambassador and help our customers and stakeholders be successful in their roles.
• Drive product change and improvement through continuous feedback and exposure to projects that help make ClickUp the leading productivity platform.

Minimum Qualifications

• At least two years of experience supporting customers via multiple communication channels in a technical environment.
• Technical skills: Ability to troubleshoot, replicate customer issues, and follow up on customer issues
• Critical and analytical thinking: Ability to evaluate, identify the concern, and take action for further escalation when required
• Attention to detail: Ability to probe for and analyze data to identify best course of action; has great documentation skills.
• Strong knowledge of standard help productivity platform solutions is a plus!
• Eligible to work full-time hours.

Desired Qualifications

• Experience in the SaaS industry.
• Be comfortable building relationships with a diverse and global customer base across various communication channels.
• Able to work independently and prioritize individual workload whilst recognizing when to collaborate and engage with others when needed.
• Able to get stuff done whilst having attention to detail. Natural empathetic, yet confident to take charge and control the customer journey and resolve issues effectively and efficiently.
• Be a confident communicator, passionate about elevating our customers' experience to become more productive with ClickUp.
• A curious and analytical learner that can deep dive into new or existing products to learn them inside out.
• Have a strong technical aptitude and a desire to dive into learning technology.
• Strong familiarity with ClickUp and Zendesk processes.
• You enjoy working in a fun, diverse and friendly culture that focuses on relationships and knows how to celebrate success!