Clara Labs

Virtual Assistant  

Clara Labs

  • Durham, United States
    Work At Home Jobs, 5007 Southpark Dr, Durham, NC 27713, USA
    Durham
    North Carolina
    United States
    United States
    TELECOMMUTE
  • FreelanceCONTRACTOR

Expired 7 years ago

2017-02-28T16:00:00+00:00
Job closed.

Job Description

Who we are
Clara Labs is a San Francisco based technology startup on a mission to make scheduling meetings less painful. Our product, Clara, is a virtual assistant that saves customers hours a week and tons of cognitive load. Customers copy Clara on emails initiating meetings, and Clara schedules the meetings. Clara’s promise to the customer includes high accuracy, fast response time to requests, and a socially aware service that deals with scheduling complexity elegantly. See here for more detail.

While customers interact with Clara as a single entity, on the back end Clara is a software platform that empowers humans - Clara Remote Assistants (CRAs) - to process scheduling requests correctly and efficiently. CRAs process customer requests within the Clara software and follow established Clara protocol found in our knowledge base.

Who we're looking for
We’re looking for smart people who are interested in working remotely and flexibly. As an independent contractor and accomplished professional, you're responsible for excellent English communication skills and ability to schedule meetings; Clara does not provide training on these. We do provide multiple self-learning opportunities to familiarize yourself with the Clara platform and protocol.

Your success as a CRA is largely determined by

  • care when reading through customer and participant emails to fully understand the context and desired outcomes, and when checking your work before processing the request, and
  • your ability to learn Clara protocol and software to navigate various scheduling scenarios.

CRA work is measured using three important metrics: accuracy, reliability and efficiency. You’ll have access to your metrics, so you’ll always know where you stand. CRAs don't have to work a specific shift every week but are expected to process emails during US Pacific Time business hours. CRAs with high accuracy and reliability may work up to 40 hours / week; lower accuracy and reliability mean fewer confirmed hours. We pay per processed request (not per hour), and some highly efficient CRAs make the equivalent of up to $5/hour.

Here’s what Clara Remote Assistants say about the Clara community:

  • “It's an amazing opportunity to be part of Clara. I'm learning a lot.”
  • “This is by far the best online experience I've had as a freelancer.”
  • “I enjoy the flexible hours as they allow me to finish my schooling.”
  • “Super happy since I feel supported and I know that the San Francisco team is working to help us get better with our work by building better tools for us.”

Minimum Qualifications

Apply if you have:

  • Professional scheduling experience
  • Experience using Gmail and Google Calendar
  • English fluency, superb grammar, and spelling
  • Incredible attention to detail and ability to concentrate on a task
  • Ability to follow protocol and system best practices
  • Customer service orientation and empathy

Perks and Benefits

  • FlexitimeFlexitime
  • Work from HomeWork from Home

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Administration and Coordination
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
Work At Home Jobs, 5007 Southpark Dr, Durham, NC 27713, USA
Industry
Information Technology / IT
Vacancy
100 openings
Website
https://claralabs.com

Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.

About Clara Labs

Clara Labs is a San Francisco based technology startup on a mission to make scheduling meetings less painful. More about us here: http://www.fastcodesign.com/3052646/innovation-by-design/life-with-my-robot-secretary.

People also applied to

  1. Home

Other Recommended Jobs

Apply jobs in

Job Categories:

Related to your search: